KantanStream for Zendesk Support vs Advanced Search Plus

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

KantanStream for Zendesk Support The simplest way to provide multilingual support ticket translation for your business. The AI solution that works with your agents. Today’s consumers engage through digital channels, looking for that personalised CX, looking to build brand loyalty. Generation Z and Millennials who are always looking for that personal customer experience and are willing to pay more for that experience. But if we are not speaking their native language how do we provide that. Translate and engage with your customers with the authenticity of a native speaker KantanStream removes the language barrier, providing multilingual translations and transforms your best agents into super agents, allowing your talented agents answer tickets from anywhere in the world, no matter what the language with the authenticity of a native speaker. With KantanStream your agents with domain knowledge expertise can now offer that expertise in a multilingual support environment to your customer with simple, seamless translation Key Benefits Neural Machine Translation engines working alongside a community of post-editors to provide multilingual translations with the authenticity of a native speaker Improve operational efficiencies and increase CSAT by engaging with customers in their native language. Continuous improvement – post edited improvements are used to fine-tune future machine translated texts, allowing the NMT process to continuously learn and improve future translations. Hire for skills not just for language. Build a team of agents with domain knowledge expertise and create a successful, fluid, and more productive team. Key features KantanStream’s API plugs into you Zendesk workflow, supporting your current process and adding multilingual functionality. Always on translation service working with your agents 24/7 Skynet is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy. Customer support is the future of brand loyalty, Contact Centres are the Customer Experience Hubs of the future, KantanStream is the future of multilingual support for your business. KantanStream for Zendesk Support requires an account and subscription. Contact us now to learn how KantanStream can enhance your customer support. Go to our website or email <[email protected]. How to use KantanStream Translating your response to a client's language: i). Open the ticket you want to respond to and select the response to be an Internal Note ii). In order to send your response to KantanStream, type #Skynet and on a new line, type your resonse. iii). Once you are done, hit the Submit button as you normally would submit a ticket response. The response has now been sent to KantanStream for translation. Translating client messages to your language: i). Click the Translate Client Messages button in KantanStream app on the ticket side-bar. The client messages will been sent to the KantanStream platform for translation and the ticket conversation will be updated once it is done.