CRM and Deals vs Aircall for Sell — Zendesk

CRM and Deals vs Aircall for Sell

Name: CRM and Deals
Availability: OnlineOnly
Rating: 5 (10 reviews)

Side-by-side comparison · 24 data points

CRM and Deals

5.0·10reviews

Keep your deals, pipelines, and sales workflow inside Zendesk Support.

zendeskFree to install

Change

1. Listing metadata

Field-level data

	CRM and Deals	Aircall for Sell
Tagline	“Keep your deals, pipelines, and sales workflow inside Zendesk Support.”70 chars	“Advanced inbound & outbound calling for Sell, beautiful UX, Enterprise quality”78 chars
Description	2837 / 5000 chars57% used	3164 / 5000 chars63% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Growthdot	Aircall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between CRM and Deals and Aircall for Sell
Metric	CRM and Deals	Aircall for Sell
Rating	5.0 ★	5.0 ★
Total reviews	10	★ 18
Free plan	Yes	Yes
Pricing	Free to install	Free to install

4. App details

Long-form description · keyword frequency

CRM and Deals

CRM and Deals for Zendesk Don’t want to leave Zendesk Support to manage sales? This app makes it real with full integration in your helpdesk. Zendesk CRM and Deals lets you capture sales opportunities that happen during a support process, move them through custom pipelines, and keep customer context in one place. Try it for free for 7 days. Simply install a plugin to your Zendesk. Want to get a personalized app setup? Book a 15-minute demo to customize CRM and Deals for your team and get started faster. What You Can Do with CRM for Zendesk Turn support tickets into sales opportunities When a support conversation reveals a potential sale, you don’t want to switch apps or copy information manually. With CRM and Deals, you can create a deal directly from the ticket view, automatically transferring customer and company details. Run your sales process the way your team works Every team has a unique sales workflow. Build custom pipelines and stages that match your process, move deals with drag-and-drop ease, and automate progression for deals that get stuck. Find the deals that need your attention fast When your pipeline grows, manually searching for deals wastes time. Use filters and quick search to instantly locate deals by assignee, stage, pipeline, or product. Collect the information that matters for each deal Use custom deal forms to collect the details you need, and link deals to specific products or services. Assign user statuses as contact, lead, prospect, or customer to track where each client is in your sales journey. Forecast revenue and focus on top opportunities The default deal form has one handy field called the Expected closing date. With its help, you can plan your sales and get an overview of your performance. Switch to a Forecast mode to see deals you’re expecting to close each month. Measure sales performance and improve results Understand won and lost deals, analyze trends, and review agent or group performance. Record reasons for lost deals and analyze them to identify patterns, improve your process, and prevent future losses. Downloadable reports let you measure results over custom periods and make informed decisions. A Zendesk-native, affordable CRM system CRM and Deals integration for Zendesk brings sales and support together in one place. It’s an affordable alternative to full CRMs like Zendesk Sell or Salesforce, designed specifically for small and mid-sized teams. Secure data practices CRM and Deals by GrowthDot accesses only the Zendesk data needed to deliver its features, follows Zendesk security guidelines, and respects existing roles and permissions. Customer data is processed securely and never shared or sold to third parties. Ready to start with your 7-day free trial? Install it now! P.S. The app is completely free for Sandbox accounts.

Top keywords

deals15×3.26%
sales9×1.96%
zendesk9×1.96%
crm8×1.74%
crm and deals6×1.30%
support5×1.09%
custom4×0.87%
customer4×0.87%
deal4×0.87%
process4×0.87%
data3×0.65%
opportunities3×0.65%

Aircall for Sell

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.

Frequently asked

Common questions about this comparison

Is CRM and Deals or Aircall for Sell cheaper?

Both CRM and Deals and Aircall for Sell offer paid plans only. CRM and Deals starts at Free to install; Aircall for Sell starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, CRM and Deals or Aircall for Sell?

CRM and Deals (5.0★, 10 reviews) and Aircall for Sell (5.0★, 18 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose CRM and Deals or Aircall for Sell?

AppRanks cannot separate these two on rating — both sit at 5.0★. Aircall for Sell does carry the larger published review base (18 vs 10). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CRM and Deals or Aircall for Sell?

Both apps are one-click installs from the Zendesk Marketplace. Aircall for Sell has the deeper published review base (18 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

CRM and Deals typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Aircall for Sell typically suits early-stage and growth-mode teams based on its published review base (18 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CRM and Deals and Aircall for Sell?

Migration support varies by app and category. CRM and Deals and Aircall for Sell both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CRM and Deals" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

CRM and Deals vs Aircall for Sell

CRM and Deals

1. Listing metadata

2. Categories & rankings

Aircall for Sell

At a glance

AppRanks verdict

3. Activity in the last 90 days

CRM and Deals · 0 changes

Aircall for Sell · 8 changes

4. App details

Frequently asked

Is CRM and Deals or Aircall for Sell cheaper?

Which has better reviews, CRM and Deals or Aircall for Sell?

Should I choose CRM and Deals or Aircall for Sell?

Which is faster to set up, CRM and Deals or Aircall for Sell?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between CRM and Deals and Aircall for Sell?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons