Wildix vs Asterisk CTI — Zendesk

Wildix vs Asterisk CTI Integration by CDC Software

Side-by-side comparison · 24 data points

Wildix

5.0·9reviews

Seamlessly control and easy setup of Wildix browser-based and hardware telephone

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Wildix	Asterisk CTI Integration by CDC Software
Tagline	“Seamlessly control and easy setup of Wildix browser-based and hardware telephone”80 chars	“Enable Asterisk Telephony and Zendesk integration with the CDC Platform”71 chars
Description	3104 / 5000 chars62% used	1241 / 5000 chars25% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	pluscloud	Matthew Bieber
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Wildix and Asterisk CTI Integration by CDC Software
Metric	Wildix	Asterisk CTI Integration by CDC Software
Rating	5.0 ★	—
Total reviews	9	0
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Wildix	Asterisk CTI Integration by CDC Software
voice notes without	#19	Not ranked

4. App details

Long-form description · keyword frequency

Wildix

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.

Top keywords

zendesk19×3.90%
call18×3.70%
wildix9×1.85%
data8×1.64%
calls6×1.23%
ticket6×1.23%
caller5×1.03%
information5×1.03%
stored5×1.03%
tickets5×1.03%
caller id4×0.82%
contact4×0.82%

Asterisk CTI Integration by CDC Software

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing The CDC Platform with Zendesk and Asterisk telephony connectors provides integration between your Asterisk telephony system and your Zendesk environment. The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more. The integration provided by the platform is two-way and supports the updating of the call data within your Asterisk telephony system and other contact center systems with Zendesk data. This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference. The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Asterisk telephony environment. Click here for a video demo of the integration

Top keywords

zendesk9×4.71%
call5×2.62%
data5×2.62%
asterisk4×2.09%
asterisk telephony4×2.09%
platform4×2.09%
telephony4×2.09%
integration

Frequently asked

Common questions about this comparison

Is Wildix or Asterisk CTI Integration by CDC Software cheaper?

Both Wildix and Asterisk CTI Integration by CDC Software offer paid plans only. Wildix starts at Free to install; Asterisk CTI Integration by CDC Software starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Wildix or Asterisk CTI Integration by CDC Software?

AppRanks cannot separate these two on rating, because neither publishes one. Wildix does carry the larger published review base (9 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Wildix or Asterisk CTI Integration by CDC Software?

Both apps are one-click installs from the Zendesk Marketplace. Wildix has the deeper published review base (9 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Wildix typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Asterisk CTI Integration by CDC Software typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Wildix and Asterisk CTI Integration by CDC Software?

Migration support varies by app and category. Wildix and Asterisk CTI Integration by CDC Software both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Asterisk CTI Integration by CDC Software" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Wildix vs Asterisk CTI Integration by CDC Software

Wildix

1. Listing metadata

2. Categories & rankings

Asterisk CTI Integration by CDC Software

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Wildix or Asterisk CTI Integration by CDC Software cheaper?

Should I choose Wildix or Asterisk CTI Integration by CDC Software?

Which is faster to set up, Wildix or Asterisk CTI Integration by CDC Software?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Wildix and Asterisk CTI Integration by CDC Software?

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