Realtime Dashboard by vs Reftab — Zendesk

Realtime Dashboard by BCR.CX vs Reftab

Side-by-side comparison · 24 data points

Realtime Dashboard by BCR.CX

5.0·54reviews

Track in real time your Zendesk!

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Realtime Dashboard by BCR.CX	Reftab
Tagline	“Track in real time your Zendesk!”32 chars	“Asset management software with barcodes and qr-codes.”53 chars
Description	1245 / 5000 chars25% used	2097 / 5000 chars42% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	BCR.CX	Robert Hoyt
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Realtime Dashboard by BCR.CX and Reftab
Metric	Realtime Dashboard by BCR.CX	Reftab
Rating	5.0 ★	—
Total reviews	54	0
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Realtime Dashboard by BCR.CX	Reftab
asset management	Not ranked	#4
asset	Not ranked	#8

4. App details

Long-form description · keyword frequency

Realtime Dashboard by BCR.CX

What is the Realtime Dashboard? The Realtime Dashboard is a Zendesk app developed by BCR.CX that allows monitoring and visualizing real-time data such as the number of open tickets, average response time, and other key performance indicators. With the Realtime Dashboard, users can make more informed decisions and quickly respond to customer needs. How to use the Realtime Dashboard? To use the Realtime Dashboard, simply install the app on your Zendesk account and customize the widgets according to your team's needs. You can create widgets to monitor different metrics and set up alerts to be notified when a certain indicator reaches a specific limit. This will allow you to monitor important metrics in real-time and make faster and more effective decisions. Why choose BCR.CX's apps? BCR.CX is a company specializing in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), developing apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX's apps, customers can rely on quality products that will increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit their website at https://bcrcx.com/.

Top keywords

bcr5×2.60%
dashboard5×2.60%
realtime5×2.60%
realtime dashboard5×2.60%
bcr cx's3×1.56%
cx's3×1.56%
bcr cx2×1.04%
business2×1.04%
customer2×1.04%
cx2×1.04%
decisions2×1.04%
metrics2×1.04%

Reftab

Reftab helps you track assets and inventory by using barcodes and qr-codes to assign items to users. Asset details display on Zendesk support tickets so you don't have to move between multiple applications to see important information. Example Use Case When a new employee starts, they are assigned a laptop. This information is recorded easily in Reftab. If the user submits a ticket in Zendesk about the laptop being broken, the details of that laptop are displayed within the Zendesk ticket. This allows support staff to see important details such as warranty information, serial number, images, etc. without having to leave Zendesk. Key Features Scan barcodes with mobile apps (iOS and Android) Alerts for low quantity Track warranty information Manage asset maintenance Data Disclosure The Reftab Zendesk app accesses and uses only the Zendesk data needed to operate the integration. This may include ticket context, ticket identifiers, requester or user information such as name and email address when available, and the Reftab API public and secret keys entered during installation. This data is used to authenticate requests, look up assets assigned to the requester or related user, display Reftab asset details in Zendesk tickets, and attach or link Reftab assets to Zendesk tickets. When an asset is attached or linked to a Zendesk ticket, Reftab may store the association between the Zendesk ticket and the Reftab asset, along with related logs needed for security, troubleshooting, audit, and support. The app may display Reftab asset data in Zendesk, including asset names, asset IDs, serial numbers, barcode or QR code values, assigned users, locations, images, warranty information, maintenance information, and other asset fields configured in Reftab. Reftab uses integration data to provide, secure, troubleshoot, support, analyze, and improve the integration and related Reftab services, and as otherwise described in Reftab's Terms of Service. For more information, see the Reftab Terms of Service. Interested in trying Reftab? Click here to create a free account

Top keywords

reftab14×4.36%
zendesk11×3.43%
asset9×2.80%
information8×2.49%

Frequently asked

Common questions about this comparison

Is Realtime Dashboard by BCR.CX or Reftab cheaper?

Both Realtime Dashboard by BCR.CX and Reftab offer paid plans only. Realtime Dashboard by BCR.CX starts at Free to install; Reftab starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Realtime Dashboard by BCR.CX or Reftab?

AppRanks cannot separate these two on rating, because neither publishes one. Realtime Dashboard by BCR.CX does carry the larger published review base (54 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Realtime Dashboard by BCR.CX or Reftab?

Both apps are one-click installs from the Zendesk Marketplace. Realtime Dashboard by BCR.CX has the deeper published review base (54 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Realtime Dashboard by BCR.CX typically suits early-stage and growth-mode teams based on its published review base (54 reviews). Reftab typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Realtime Dashboard by BCR.CX and Reftab?

Migration support varies by app and category. Realtime Dashboard by BCR.CX and Reftab both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Reftab" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Realtime Dashboard by BCR.CX vs Reftab

Realtime Dashboard by BCR.CX

1. Listing metadata

2. Categories & rankings

Reftab

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Realtime Dashboard by BCR.CX or Reftab cheaper?

Should I choose Realtime Dashboard by BCR.CX or Reftab?

Which is faster to set up, Realtime Dashboard by BCR.CX or Reftab?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Realtime Dashboard by BCR.CX and Reftab?

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