Realtime Dashboard by vs Aha! — Zendesk

Aha! vs Realtime Dashboard by BCR.CX

Side-by-side comparison · 24 data points

Aha!

3.0·166reviews

Capture product ideas from support tickets — so everything lives in one centralized place

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Realtime Dashboard by BCR.CX	Aha!
Tagline	“Track in real time your Zendesk!”32 chars	“Capture product ideas from support tickets — so everything lives in one centralized place”89 chars
Description	1245 / 5000 chars25% used	1980 / 5000 chars40% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	BCR.CX	Aha! Labs Inc.
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Realtime Dashboard by BCR.CX and Aha!
Metric	Realtime Dashboard by BCR.CX	Aha!
Rating	★ 5.0 ★	3.0 ★
Total reviews	54	★ 166
Free plan	Yes	Yes
Pricing	Free to install	Free to install

3. App details

Long-form description · keyword frequency

Realtime Dashboard by BCR.CX

What is the Realtime Dashboard? The Realtime Dashboard is a Zendesk app developed by BCR.CX that allows monitoring and visualizing real-time data such as the number of open tickets, average response time, and other key performance indicators. With the Realtime Dashboard, users can make more informed decisions and quickly respond to customer needs. How to use the Realtime Dashboard? To use the Realtime Dashboard, simply install the app on your Zendesk account and customize the widgets according to your team's needs. You can create widgets to monitor different metrics and set up alerts to be notified when a certain indicator reaches a specific limit. This will allow you to monitor important metrics in real-time and make faster and more effective decisions. Why choose BCR.CX's apps? BCR.CX is a company specializing in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), developing apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX's apps, customers can rely on quality products that will increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit their website at https://bcrcx.com/.

Top keywords

bcr5×2.60%
dashboard5×2.60%
realtime5×2.60%
realtime dashboard5×2.60%
bcr cx's3×1.56%
cx's3×1.56%
bcr cx2×1.04%
business2×1.04%
customer2×1.04%
cx2×1.04%
decisions2×1.04%
metrics2×1.04%

Aha!

Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Customers often share requests with your support team. Now, you can make sure those ideas are captured directly in Aha! — so you can promote the most important ones to your roadmap. Zendesk agents can use this bi-directional integration to quickly convert a ticket into a new idea or link it to an existing one. As development gets underway, automatic updates notify your support team of progress. Capture customer requests Support teams can search your ideas portal directly from Zendesk to see whether an idea already exists or create a new one. Information about the customer who requested it and a link to the ticket are included on the idea record in Aha! Make informed prioritization decisions Identify support trends. Analyzing ideas submitted via Zendesk helps you better understand the problems your customers need to solve and what they wish your product could do. Promote the most impactful ideas to your roadmap so you can increase customer loyalty and drive product growth. Provide status updates As an idea progresses through development, status changes are highlighted in Zendesk. This keeps support teams informed so they can provide an outstanding customer experience. You can also automatically notify the idea submitter of any updates by subscribing them directly to the idea in Aha! Ideas. Privacy policy

Top keywords

aha11×3.46%
idea6×1.89%
ideas6×1.89%
product5×1.57%
support5×

Frequently asked

Common questions about this comparison

Is Realtime Dashboard by BCR.CX or Aha! cheaper?

Both Realtime Dashboard by BCR.CX and Aha! offer paid plans only. Realtime Dashboard by BCR.CX starts at Free to install; Aha! starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Realtime Dashboard by BCR.CX or Aha!?

Realtime Dashboard by BCR.CX has the higher average rating (5.0★ from 54 reviews) compared to Aha! (3.0★ from 166 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Realtime Dashboard by BCR.CX or Aha!?

Realtime Dashboard by BCR.CX holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Realtime Dashboard by BCR.CX or Aha!?

Both apps are one-click installs from the Zendesk Marketplace. Aha! has the deeper published review base (166 vs 54), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Realtime Dashboard by BCR.CX typically suits early-stage and growth-mode teams based on its published review base (54 reviews). Aha! typically suits early-stage and growth-mode teams based on its published review base (166 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Realtime Dashboard by BCR.CX and Aha!?

Migration support varies by app and category. Realtime Dashboard by BCR.CX and Aha! both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Realtime Dashboard by BCR.CX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Aha! vs Realtime Dashboard by BCR.CX

Aha!

1. Listing metadata

2. Categories & rankings

Realtime Dashboard by BCR.CX

At a glance

AppRanks verdict

3. App details

Frequently asked

Is Realtime Dashboard by BCR.CX or Aha! cheaper?

Which has better reviews, Realtime Dashboard by BCR.CX or Aha!?

Should I choose Realtime Dashboard by BCR.CX or Aha!?

Which is faster to set up, Realtime Dashboard by BCR.CX or Aha!?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Realtime Dashboard by BCR.CX and Aha!?

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