Lokalise Messages for Support vs Translate Conversations

Lokalise Messages for Zendesk Support and Agent Workspace Deliver great customer experience, no matter where your customers are or what language they speak. Lokalise Messages makes multilingual support simple Lokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available. Compatible with Zendesk Agent Workspace, Lokalise Messages allows agents to communicate in 100+ languages, managing Support and Chat conversations in the same interface. Don't let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS. Key benefits Localized customer service in real time, every time – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS. Smooth global expansion – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction. Make smarter data-driven decisions – Analyze insights on contact volume per language, to make smarter hiring decisions and feed the business with rich insights on how to prioritize expansion. Key features AI-powered neural machine translation – Real-time, two-way translation of messages. Easy setup and intuitive UI – Be ready to provide multilingual service in a matter of minutes right in the Zendesk interface Glossary – Make sure common industry and company terminology is correctly translated or not translated at all, with customized glossary entries. Analytics dashboard – Get full visibility of customer service interactions per language with language stats dashboard and metrics. Language-based routing - Detect customers’ language and route conversations to native-speaking agents. How it works Lokalise automatically detects the language of the ticket and instantly translates incoming messages to your base language. Agents start internal notes with ! to have their messages translated into the customer’s language. Your customers get translated replies in real-time. You can change the language of the chat and your base language in the settings. It is also possible to add other languages spoken by your team as non-translatable. Pricing Lokalise Messages for Zendesk is free; however, usage limits apply. For more pricing information you can contact us via email [email protected] Support If you have any questions or need further information please contact [email protected] or use our website real-time chat. Useful links: Privacy Policy and License Agreement Support articles

Translate Conversations makes it easy for support teams to write, improve, and translate messages directly inside Zendesk. Agents can compose polished, high-quality replies in any language — without leaving the ticket view. Whether you’re communicating with a customer in their native language or crafting a quick, professional response in your own, Translate Conversations helps every agent reply faster, more clearly, and more consistently. Key Features of Swifteq’s App for Ticket Translation ✅ Instant Ticket Translation: Automatically translates customer messages into the agent’s language for easy understanding and fast replies. ✅ AI Reply Generation: Write complete, polished customer replies from just a few words. The AI enhances tone, clarity, and structure so agents can communicate faster and more effectively. ✅ Bidirectional AI-Powered Translation: Allows agents to reply in their own language, with responses auto-translated back into the customer's language, supporting smooth two-way communication. ✅ Dictate your reply: Speak your reply to the customer in just a few seconds, then adjust or rewrite it using AI into a complete response. ✅ Help Center Resource Integration: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies. ✅ Team Writing Guidelines: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards. ✅ Seamless Zendesk Integration: Works directly within the Zendesk Agent Workspace, enabling easy translations without disrupting your workflow. ✅ Custom Glossary: Define specific terms to ensure consistent translations and maintain your brand voice in customer communications. ✅ Auto-Translate Toggle: Turn automatic translation on or off for incoming messages, giving you control over communication. ✅ Original Message as Internal Comment: Allows to add the original message as an internal comment when translating outgoing messages, maintaining context for the team. ✅ Language Exclusion: Choose specific languages to exclude from translation for better control over multilingual interactions. ✅ AI Writing Guidelines: Set team-wide writing preferences to ensure messages follow your brand’s tone, style, and service standards. ✅ Real-Time Translation: Instantly translates messages to reduce response times and improve customer satisfaction. ✅ Cowriter: Compose a full reply in customer's language in seconds, starting from a reply draft. ✅ User-Friendly Interface: Features an intuitive design aligned with Zendesk, allowing agents to manage translations effortlessly without interrupting their workflow. ✅ Flexible Pricing: Offers a free plan with up to 100 translations per month and unlimited plans starting at $7.00 per agent per month, catering to varying organizational needs. Easily adjust usage by limiting the app to certain team members. Major Benefits of Using Translate Conversations 🚀 Enhanced Agent Productivity: By automating the translation process, agents can focus on resolving customer issues without language barriers, leading to increased efficiency. 🌍 Expanded Global Reach: Supports communication with customers worldwide, breaking language barriers and enabling businesses to tap into new markets. 😊 Improved Customer Satisfaction: Providing support in a customer's native language leads to a more personalized experience, fostering trust and satisfaction. 💰 Cost Savings: Eliminates the necessity for hiring multilingual support staff, reducing operational costs while expanding the ability to serve a global customer base. 🕒 Reduced Response Times: Real-time translations allow for quicker interactions, decreasing the time customers wait for solutions and enhancing overall service efficiency. 🛡️ Consistent Brand Voice: Custom glossary ensures that translations align with brand terminology and tone, preserving consistency across all customer interactions. 🔧 Operational Efficiency: Streamlined workflows within Zendesk reduce the complexity of managing multilingual support, allowing agents to focus on resolving customer issues. Get started with ticket translation Create a new Swifteq account. If you have one already, login and select the Translate Conversations app from the apps menu Copy to clipboard the API key provided in your account Click the Install button on this page to install the app in your Zendesk account Configure the installed app with the API key copied in step 2 The app will be available in the ticket sidebar of the agent workspace Free 7-day trial, then starts at $7/agent/month. Choose the Free option to start your trial. Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Translate Conversations section to learn how we handle data specifically for this app. About the Developer: Translate Conversations is developed by Swifteq, a trusted name in creating innovative solutions for customer support platforms. With a focus on enhancing communication and efficiency, Swifteq is dedicated to helping businesses succeed in a global marketplace. Install now to start supporting customers globally!