Lokalise Messages for Support vs Translation by Lingpad

Lokalise Messages for Zendesk Support and Agent Workspace Deliver great customer experience, no matter where your customers are or what language they speak. Lokalise Messages makes multilingual support simple Lokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available. Compatible with Zendesk Agent Workspace, Lokalise Messages allows agents to communicate in 100+ languages, managing Support and Chat conversations in the same interface. Don't let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS. Key benefits Localized customer service in real time, every time – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS. Smooth global expansion – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction. Make smarter data-driven decisions – Analyze insights on contact volume per language, to make smarter hiring decisions and feed the business with rich insights on how to prioritize expansion. Key features AI-powered neural machine translation – Real-time, two-way translation of messages. Easy setup and intuitive UI – Be ready to provide multilingual service in a matter of minutes right in the Zendesk interface Glossary – Make sure common industry and company terminology is correctly translated or not translated at all, with customized glossary entries. Analytics dashboard – Get full visibility of customer service interactions per language with language stats dashboard and metrics. Language-based routing - Detect customers’ language and route conversations to native-speaking agents. How it works Lokalise automatically detects the language of the ticket and instantly translates incoming messages to your base language. Agents start internal notes with ! to have their messages translated into the customer’s language. Your customers get translated replies in real-time. You can change the language of the chat and your base language in the settings. It is also possible to add other languages spoken by your team as non-translatable. Pricing Lokalise Messages for Zendesk is free; however, usage limits apply. For more pricing information you can contact us via email [email protected] Support If you have any questions or need further information please contact [email protected] or use our website real-time chat. Useful links: Privacy Policy and License Agreement Support articles

Lingpad is the only AI-powered messaging translation tool that can contextualize your support ticket translations. By adding your brand context, your agents can translate to-and-fro customer conversations and reply with contextually aware responses. Our Zendesk translation app uses nuanced AI algorithms that offer human-accurate translation for faster ticket handling and first-contact resolution. Join the ranks of the top CX teams that are already using Lingpad and have rated us 5/5 stars. Don't miss out on the opportunity to deliver exceptional multilingual support and elevate your customer experience. Key Features of Lingpad's Zendesk Translation App Lingpad offers the following features that fit your human-first support team: 🤖️ AI-Powered Translation: Lingpad AI keeps the human element at the center to ensure your translations are accurate and never lose their meaning or essence. 💡 Contextualized Translation: Provide Lingpad with your business, industry, target audience, and other data to generate context-aware, relevant translations of your tickets in 120+ languages. 💥 Auto-langauge Detection: Auto language detection will enable your agents with accurate message translation from source to the target language and respond to customers in their native language in real-time. 🎭 Sentiment Detection: Our AI systems will analyze the sentiments from email tickets you receive from customers, allowing you to respond appropriately. 🔌 No-code Integration & Intuitive UI: Lingpad's intuitive UI makes it easy to set up automation and seamlessly install and integrate it with Zendesk; NO CODING or technical expertise required. 📈 Advanced Analytics: Get detailed analytics about your multilingual interactions. Track important metrics, compare data, and make informed decisions about your multilingual customer support strategy. Key Benefits of Lingpad Translation App Lingpad is one of the best translation apps that combines the power of human and artificial intelligence for translations. Here are some more benefits: 🎭 Retain Cultural Nuances: Our translation app for Zendesk offers glossary, tone-of-voice, translation memory, and brand context feature that help retain the human element and cultural nuances during the translation. 💰 Pay-as-You-Grow Pricing: Our pricing plans are tailored to fit your needs. Select any plan and enjoy the flexibility of the “Pay As You Grow” model and scale your multilingual support as and when needed. ⏱️ Boost Agent Productivity: Skip the manual translation and integrate Lingpad for automatic, human-first AI translation for faster ticket resolutions. You can also add known languages for your agents and take their productivity to the next level. 🤝 PII Protection: Lingpad includes measures to curb the exposure of sensitive, personal identifiable information with the translation preview mode and helps you ensure it is kept safe. 💼 Guaranteed Security and Privacy: Ensuring the security and privacy of your clients is central for Lingpad. We are an ISO 27001 certified company and comply with GDPR's international data security and privacy regulations. Want to Witness Lingpad in Action? Impressed with what Lingpad offers? Want to take next steps? Watch this demo video for the step-by-step process to install, integrate, and translate your support tickets. You can also read through the step-by-step process of getting started with the Lingpad app for Zendesk. Check out the product tour here to see how the Lingpad app works within the Zendesk platform. How Lingpad App Works with Zendesk for Translation? Install the Lingpad app for Zendesk and create an integration project on the Lingpad platform. Once done, open any multilingual ticket for Lingpad to auto-detect the language and instantly translate the message to the agent's preferred language. You can either use a public reply or the internal note to respond. Click the Lingpad icon when using a public reply or enter your response starting with an exclamation mark in an internal note and click on submit. Lingpad will localize your response from the public reply or internal note and send the translated message to the customer. You can change the detected language from the settings or add known or preferred languages that your agents speak from the Lingpad dashboard. Pricing Lingpad offers a 7-day free trial with 10,000 AI credits to translate your support messages. For more pricing information, visit here. Support If you still have any questions or need assistance with Lingpad's Zendesk translation app, email us at [email protected] and we'll get back to you as soon as possible.