Splashtop vs GitHub Integration by DevOpsIntegration

Splashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work. Splashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security. Key features Easily start a remote session to user’s computer from within a ticket. Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc. Automatically insert the session logs into the ticket after closing the support session. Remote sessions are fully encrypted.

GitHub integration app is a simple integration between Zendesk and GitHub. Support agents using this app can create, link, notify GitHub issues. You can collaborate your support team and developers in one place. Zendesk - GitHub app allows the support agents to create GitHub issues from Zendesk ticket form. Zendesk - GitHub app also allows support agents to link existing Zendesk tickets to an existing GitHub issues. In addition, Zendesk - GitHub app allows support agents to help notify the GitHub team, by sending comments from Zendesk support. We also support customization based on customer request and tailored to your needs! We bring GitHub closer to your business requirements! The Zendesk - GitHub app provides couple of options like Create Issue, Link Issue, Notify, Issue Log & Configure App. -Create Issue: The Create Issue: lets the user to create new Issue # in GitHub from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the GitHub fields. The User can make the selection and click on Create button which would create Issue in GitHub and then display the corresponding GitHub Issue # in the app. -Link Issue: Using this button in Zendesk-DevOps app support agent can link an existing GitHub Issue # to current Zendesk ticket. Zendesk - GitHub app allows the user to create or link multiple issues to one Zendesk ticket. -Notify: Notify button in Zendesk - GitHub app allows the support agent to notify all the linked GitHub issues to current Zendesk ticket these will show up as comments in GitHub. -Issue Log: In the Zendesk - GitHub app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket. -Configure App: In the Zendesk-GitHub configure app modal will allow you to map certain fields from Zendesk to GitHub and GitHub to Zendesk. The Zendesk - GitHub Integration app is limited to few Repositories in free version. Privacy Policy: We value your privacy. Please review our Privacy Policy at https://devopsintegration.io/privacy.