Side-by-side comparison · 24 data points
Easily see information about the requester in the ticket sidebar
| User Profile | Capsule CRM | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | User Profile | Capsule CRM |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 1 | ★ 100 |
| Free plan | Yes | Yes |
| Pricing | Free 14-day trial | Free to install |
Based on the data on this page, User Profile is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Capsule CRM's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: User Profile at Free 14-day trial, Capsule CRM at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to User Profile; mid-market and enterprise support teams with specific feature requirements should evaluate both — Capsule CRM's 100-review base may include the workflow context that matches your specific use case better than User Profile's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: User Profile audit • Capsule CRM audit
| Keyword | User Profile | Capsule CRM |
|---|---|---|
| notes without | #10 | #14 |
Both User Profile and Capsule CRM offer paid plans only. User Profile starts at Free 14-day trial; Capsule CRM starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
User Profile has the higher average rating (5.0★ from 1 reviews) compared to Capsule CRM (4.0★ from 100 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
User Profile holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Capsule CRM has the deeper published review base (100 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
User Profile typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Capsule CRM typically suits early-stage and growth-mode teams based on its published review base (100 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. User Profile and Capsule CRM both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from User Profile" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
