Side-by-side comparison · 24 data points
| Advanced Search | Past Tickets Search AI by Macha | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Advanced Search | Past Tickets Search AI by Macha |
|---|---|---|
| Rating | 2.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 25 | 8 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, Past Tickets Search AI by Macha is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Advanced Search's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Advanced Search at Free, Past Tickets Search AI by Macha at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Past Tickets Search AI by Macha; mid-market and enterprise support teams with specific feature requirements should evaluate both — Advanced Search's 25-review base may include the workflow context that matches your specific use case better than Past Tickets Search AI by Macha's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Advanced Search audit • Past Tickets Search AI by Macha audit
| Keyword | Advanced Search | Past Tickets Search AI by Macha |
|---|---|---|
| autocomplete | #3 | Not ranked |
No tracked changes.
Both Advanced Search and Past Tickets Search AI by Macha offer paid plans only. Advanced Search starts at Free; Past Tickets Search AI by Macha starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Past Tickets Search AI by Macha has the higher average rating (5.0★ from 8 reviews) compared to Advanced Search (2.0★ from 25 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Past Tickets Search AI by Macha holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Advanced Search has the deeper published review base (25 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Advanced Search typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Past Tickets Search AI by Macha typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Advanced Search and Past Tickets Search AI by Macha both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Past Tickets Search AI by Macha" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
