Azure DevOps by Git-Zen vs Macros Reporting and Management

Azure DevOps by Git-Zen Customer issues arrive in Zendesk. Engineering work happens in Azure DevOps. Right now, moving information between them is manual. Things get missed. Git-Zen connects both systems so work items are created, linked, and updated automatically, in both directions. How It Works From a Zendesk ticket, agents can: * Create any Azure DevOps work item in one click: Bug, Feature, User Story, Task, Epic, or any custom type * Set area path, iteration, priority, severity, assignee, and custom fields at creation time * Link an existing work item to the ticket * See all work item updates, comments, and check-ins appear automatically in the ticket timeline From Azure DevOps, developers can: * Reference a Zendesk ticket number in a check-in or commit. It appears in the ticket automatically * Leave work item comments that flow into Zendesk as public or private notes No Azure DevOps account needed for support agents. No Zendesk access needed for developers. Key Features All work item types: Create Bugs, Features, User Stories, Tasks, Epics, or custom work item types directly from Zendesk Area paths & iterations: Set sprint and area path at creation time, without leaving Zendesk Custom fields: Map any Azure DevOps custom fields when creating work items Check-in tracking: Every commit that references a ticket appears inside Zendesk with the files it touched Two-way comment sync: Work item comments appear in Zendesk; ticket comments post to Azure DevOps Multiple work items per ticket: Link as many work items as needed to one ticket Auto-tagging: Zendesk tickets are automatically tagged when linked or when work items are resolved Role-based permissions: Control which agents can create or modify work items Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with Dev.Azure.com. Security & Data Disclosure Git-Zen relays data between Zendesk and Azure DevOps in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding work item data (title, description, status, assignee, labels, and comments) is read from and written to your Azure DevOps account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Azure DevOps account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or work item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Azure DevOps. For more information, visit https://www.git-zen.com

Manage, audit, and improve your Zendesk macros Macros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes. Turn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts. Manage your macro library at scale With Macros Management, you can: Find and organize macros quickly across brands, groups, categories, status, usage, labels, and other attributes. Bulk edit macros to update titles, access, status, and multiple macro actions in one controlled flow. Bulk reorder macros across multiple pages, with filters applied, instead of rearranging macros one at a time. Save the current table setup as custom views, or use predefined views to find unused, low-impact, outdated, or recently changed macros. See exactly when each macro was last used. Use custom labels to mark macros for review, cleanup, approval, or deprecation. Activate, deactivate, label, delete, and update macros in bulk. Export macros for audits, cleanup projects, backups, or large-scale reviews. Keep deleted macros visible for review instead of losing their context immediately. Track every change with macro history See how each macro has changed over time with a clear, readable history. Review when a macro was created, updated, reordered, deleted, restored, or rolled back. See who made the change and whether it came from Zendesk or Macros Reporting and Management. Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions. Add an optional reason when making changes through the app. Keep a reliable audit trail for governance, troubleshooting, and internal reviews. Recover deleted macros and roll back changes Fix mistakes without losing visibility into what happened. Restore a deleted macro as a new Zendesk macro, with validation and a preview before anything is created. Navigate between the original deleted macro and its restored copies. Roll back an existing macro to any earlier version while keeping the same Zendesk macro ID. Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state. Preserve the full history chain — rollback creates a new latest version instead of removing newer history. Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries. Understand macro performance and adoption Use detailed reporting to identify productivity gaps and improve how agents work with macros. Discover usage trends and adoption patterns across teams and agents. Spot cherry-picking and identify knowledge gaps through agent-level macro usage. Find unused or underused macros and prioritize cleanup. Identify high-impact macros that need attention based on One-Touch Rate and Satisfaction Rate. Drill into individual macros to understand their performance in more detail. Connect reporting data directly to management actions. Macros Management, macro history, deleted-macro recovery, and rollback are available as part of the Pro plan. Reporting capabilities are available on other paid plans; advanced management and versioning features require Pro. Getting started Start with a free 14-day trial. No credit card required. Cancel by uninstalling the app. Get 50% off your first month. Restrict access to specific Zendesk groups or roles (see how here). Macros Reporting and Management uses pay-as-you-go billing. Pricing details: https://pythia.cc/pricing/report Privacy Policy | Terms of Service