GitHub by Git-Zen vs Mobile Device Manager Plus

GitHub by Git-Zen When a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread. Git-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in. How It Works From a Zendesk ticket, agents can: * Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates * Link an existing GitHub issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitHub, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitHub account needed for support agents. No Zendesk access needed for developers. Key Features Create GitHub issues from Zendesk: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time Commit tracking: Every commit that references a ticket number appears inside Zendesk, with the files it touched Two-way comment sync: GitHub comments appear in Zendesk; ticket comments post to GitHub Custom issue templates: Use your existing GitHub issue templates when creating from Zendesk Multiple issues per ticket: Link as many GitHub issues as needed to one ticket, and vice versa Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitHub issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitHub.com. Security & Data Disclosure Git-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub. For more information, visit https://www.git-zen.com

Mobile Device Manager Plus is an enterprise mobility management solution that automates the management of mobile devices with the extensive support for mobile device management (MDM), mobile content management (MCM), mobile app management (MAM). With the Zendesk integration, the help desk technicians can perform different management tasks right from the Zendesk console. Here's how ManageEngine Mobile Device Manager Plus secures your organization's data and devices Configure important corporate policies and restrict the device functionality to prevent unauthorised data transfer. Blacklist malicious apps from the organization's network to protect devices from malware and cyberattacks Distribute documents and media to managed devices to ensure only corporate apps and devices have access. Restrict unauthorised devices from accessing your organization's corporate Exchange accounts. Keep devices up to date with all security patches using automated OS updates. Protect your data at rest, in use and in transit. Here's what you can do with the integration Remotely troubleshoot issues on devices- Help desk technicians can remotely view or control mobile devices to fix issues on devices quickly. Locate misplaced devices- Real-time location of devices can be tracked right from the Zendesk console. Lockdown lost devices- Remotely lock lost devices to protect the data on the devices, if lost or stolen. Protect data on devices- Corporate data on lost devices can be wiped or the complete device can be reset to protect the user's information. Fetch asset information- All the asset information of managed devices are available on the Zendesk console to simplify device management. Sign up now Manage up to 25 devices for free Terms and Privacy Policy