Quickie
Quickie: No time to play, you need it now! Need maximum efficiency in Zendesk? Quickie is the must-have app to transform your workflow. It delivers advanced features to make your workflows smarter, faster, and more intuitive. With Quickie, your agents are always prepared—ready to tackle the everyday and rise to the extraordinary in customer support. Key features: Seek tab: Perform advanced ticket searches with customizable criteria, order results, and save searches for daily use. Views tab: Organize views into unlimited, customizable folders, set Favorites for quick access, and designate a Home view for instant navigation. Bookmarks tab: Save important tickets for easy access, with search functionality to locate key information in seconds. Activity tab: A dynamic space to track recently accessed tickets and search through your activity, ensuring you stay organized and on top of your workload. Heart tab: Stay updated with settings, announcements, and app updates all in one convenient location. Sidebar apps: Access ticket, user, and organization sidebar apps with integrated toolbar and quick navigation to top-bar search features. Why choose Quickie? Versatility: Like a Swiss Army Knife, Quickie adapts to your needs, offering tools to simplify every aspect of ticket management. Reliability: Count on Quickie to keep your team organized and efficient, even in the busiest workflows. Ease of use: Quickie is designed for all Zendesk users, ensuring a seamless integration and a smooth user experience. About Lovestock & Leaf Creators of innovative Zendesk apps like Lovely Views, Sticky Notes, and Escalator, Lovestock & Leaf improves workflows and boosts productivity for teams worldwide. Our apps are built for reliability, regular updates, and dedicated support. Whether you're a small team or a large enterprise, we’re here to help you succeed. Explore more at www.lovestockleaf.com. Ready to get started? Quickie integrates effortlessly with your Zendesk setup. Start with a free trial to unlock its full potential. Read more on Quickie’s home page. Check out our Quickie user guide. Have questions? Contact us at apps@lovestockleaf.com. Equip your Zendesk workflow with Quickie—your versatile tool for smarter, easier ticket management. Privacy Policy Your privacy is our priority. Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: https://www.lovestockleaf.com/privacy
Interactive Messaging Templates
Unlock the power of interactive messages Interactive message structures like quick replies, carousels, and other visual message types have increasingly become an expectation when crafting engaging and effortless interactions with bots. Until now however, once the user is connected to a support agent these powerful message components have no longer been available, replaced instead by plain-text conversation. This app enables the creation and management of 'Messaging Templates' that unlock the ability for agents to harness the power of these interactive and engaging media types in human-to-human messaging conversations Note: This app will require you to have an active Sunshine Conversations license (included in Suite Professional plans and above). If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. A template says a thousand words Flexible template options include: Built-in messaging types Carousel - display up to 10 items, each consisting of an image, content (title and description) and a button link - displayed in a horizontally scrollable element. Image - display an image or gif above a message and up to 10 clickable button links. Replies - a message with up to 10 clickable reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Link List - a message and up to 10 clickable button links. File - clickable attachment Apple Messages for Business types (must be activated for you account) Quick Replies - a message with up to 10 clickable quick-reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Similar to the built-in Replies message type but for Apple Messages for Business. Rich Links - send Apple App Clips, or a message with an inline image or video. List Pickers - lists of selectable items for the user to chose from. Time Pickers - list of selectable time slots for a user to choose from. Form Messages - multipage interactive flows to collect information from the user Authentication Requests - built-in authentication flow. Custom iMessage Apps - powerful custom iMessage app Supercharge your CX Increase sales conversions by using templates as a visual sales tool - easily highlight a item using an interactive image template, or display a range of promoted items in a carousel - the options are endless! Elevate your customer experience through interactive and visually pleasing media types that keep your customers engaged Save end-users and agents time. Like Zendesk's built-in Macros feature, Interactive Messaging Templates streamline communication but add the ability to conduct complex data capture and structured user response. Feature rich - but you get the message! For administrators Create and manage 'Messaging Templates' via the Admin Panel. Restrict template usage by ticket group Define tags to be added to the ticket when a template is used - perfect for reporting! Generate template shortcodes to simplify using templates in bot workflows - simply send the shortcode as a text message and Sunshine Conversations will automatically replace it with your template For agents View available templates directly on the ticket, with filtering capability built-in to help find the perfect template quickly. Preview a template to ensure you know exactly what the end-user will see - no surprises! Apply a template to the conversation at the press of a button. Create templates to send on-the-fly - either from scratch or based on an existing template - to perfectly personalise your message Who can use this app? Zendesk Suite Professional plan or higher (requires access to Sunshine Conversations and Sunshine Custom Objects) Messaging is enabled for the account To make use of Apple Message for Business it must be enabled for the account, but is not required to use this app. Want to know more? Zenplates is a leading Zendesk partner specializing in apps for Zendesk Support and ready-to-use themes for Zendesk Guide. As Zendesk experts, we also offer a range of other services including optimization, data migration and general consulting for the Zendesk Suite. For more information, please contact us via our website - we'd love to hear your feedback or suggestions!
