Quickie
Quickie: No time to play, you need it now! Need maximum efficiency in Zendesk? Quickie is the must-have app to transform your workflow. It delivers advanced features to make your workflows smarter, faster, and more intuitive. With Quickie, your agents are always prepared—ready to tackle the everyday and rise to the extraordinary in customer support. Key features: Seek tab: Perform advanced ticket searches with customizable criteria, order results, and save searches for daily use. Views tab: Organize views into unlimited, customizable folders, set Favorites for quick access, and designate a Home view for instant navigation. Bookmarks tab: Save important tickets for easy access, with search functionality to locate key information in seconds. Activity tab: A dynamic space to track recently accessed tickets and search through your activity, ensuring you stay organized and on top of your workload. Heart tab: Stay updated with settings, announcements, and app updates all in one convenient location. Sidebar apps: Access ticket, user, and organization sidebar apps with integrated toolbar and quick navigation to top-bar search features. Why choose Quickie? Versatility: Like a Swiss Army Knife, Quickie adapts to your needs, offering tools to simplify every aspect of ticket management. Reliability: Count on Quickie to keep your team organized and efficient, even in the busiest workflows. Ease of use: Quickie is designed for all Zendesk users, ensuring a seamless integration and a smooth user experience. About Lovestock & Leaf Creators of innovative Zendesk apps like Lovely Views, Sticky Notes, and Escalator, Lovestock & Leaf improves workflows and boosts productivity for teams worldwide. Our apps are built for reliability, regular updates, and dedicated support. Whether you're a small team or a large enterprise, we’re here to help you succeed. Explore more at www.lovestockleaf.com. Ready to get started? Quickie integrates effortlessly with your Zendesk setup. Start with a free trial to unlock its full potential. Read more on Quickie’s home page. Check out our Quickie user guide. Have questions? Contact us at apps@lovestockleaf.com. Equip your Zendesk workflow with Quickie—your versatile tool for smarter, easier ticket management. Privacy Policy Your privacy is our priority. Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: https://www.lovestockleaf.com/privacy
Time Tracking
Automatically track the time spent on each of your Zendesk Support tickets Customize the app to include the exact functionality that your team needs Leverage Insights to create detailed reports with your time tracking data The Time Tracking app makes managing your team's performance and overall support operations easier. Easily identify which customers send in the most complicated tickets, or which issue types take the longest for your team to resolve. Dig down into an agent's tickets to discover what's taking up their time and which issues they're experts on. Know exactly how and where your team is spending their time Keep a running log of which support agents have worked on a ticket and how long each interaction lasted. Automatically log the total time spent the second your agent updates a ticket or let them manually enter their time. Easy to setup, customize, and use The Time Tracking App doesn't require any third party setup or login. Simply customize how the Time Tracking app displays and works for your support team, for a seamless fit into your team's current workflow. Report on your time logs and take action Start reporting right away with easily built custom time tracking reports through Insights. Know exactly what's draining your support team's resources and find the best areas for optimization and improvement. By enabling this app, You agree to the Built by Zendesk Terms of Use."
