Supportscribe Talk Transcription vs Aircall for Sell

Supportscribe Talk Transcription automatically creates high-quality, accurate, and readable transcripts out of your call recordings. After your agents have a phone conversation, we’ll transcribe the recording of the conversation, and add the results as an Internal Note to the ticket so that future agents referencing the same conversation can search and refer to the notes. Use Supportscribe to: Generate highest-quality transcriptions: almost human-level transcriptions with low error rates and high comprehensibility (screenshots are real transcriptions). Improve productivity: save your agents the time they spend listening to calls. Smooth agent handoffs: surface past conversations at a glance to help improve CSAT and agent hand-offs. Enable searching, triggers, and automations: comment text can be used as a part of triggers, automations, and other Zendesk features related to Comment text. Work in any language: Supportscribe can transcribe in over 30 languages out of the box, including in English, French, Spanish, German, Portuguese, Arabic, Russian, Japanese, Chinese, Korean, and more. Try it out for free today! The first 60 minutes of transcripts are free, and the rest are billed at $0.05 per minute. Currently, Supportscribe transcribes phone support integrations with Zendesk through: Zendesk Talk Talkdesk Is your platform not listed above? Get in touch at [email protected], and we can help integrate with it.

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.