IntegrateCloud Connector for Azure DevOps Pro vs Survey

Azure DevOps integration by IntegrateCloud is seamless integration between Zendesk and Azure DevOps. Connect Zendesk support and Azure Devops development teams using IntegrateCloud. Azure DevOps integration allows the agents to create DevOps work items from Zendesk ticket easily. Create Bug,Epic,Feature,User Story,Product Backlog work item right from the app. . They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support Zedesk Agents can search and link existing workitems from Azure Devops in the IntegrateCloud app itself. Zendesk - Azure DevOps app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to Azure Devops and from Azure Devops to Zendesk . The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. Zendesk - The Zendesk Azure Devops app by IntegrateCloud is easy to setup and use.The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item. Create New Work Item The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app. Link Existing Work Item The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. Notify linked Work Items Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. Work Item History In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item.Users can link existing work items to any Zendesk tickets. Users can also send the notifications to work items. Syncing of Comments and Status In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status and attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. The Zendesk Azure Devops integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-azure-devops-connector

Custom survey forms that seamlessly integrate into tickets The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction. Unlimited surveys Create as many surveys as you need. Unlimited questions Ask any number of questions per survey. Seamless integration Include surveys in customer emails going out from Zendesk. Send surveys in Sunshine Conversations. Store responses directly in ticket fields for easy reporting. Trigger workflows, actions or other surveys based on survey responses. Synchronize with Zendesk's built-in satisfaction rating. Multi-brand Support for branded survey pages, based on the ticket brand. Multilingual Reach a global audience with surveys in any of your customer's languages. Many question types Good/Bad Happy/Indifferent/Sad 1-5 star rating 0-10 NPS style rating Single select Multiple choice Free text Question conditions Only show questions based on whether satisfaction is good or bad. Do not repeat questions to same customer if already asked within the last X days. Reporting Powerful built-in reporting. Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.