Github Integration By Integratecloud vs ConnectWise Control Remote Support

Github integration app by Integratecloud is a simple integration between Zendesk and Github. Support agents using this app can create, link, notify Github issues. You can collaborate your support team and developers in one place. Zendesk - Github app allows the support agents to create Github issues from Zendesk ticket form. Zendesk - Github app also allows support agents to link existing Zendesk tickets to an existing Github issues. In addition, Zendesk - Github app allows support agents to help notify the Github team, by sending comments from Zendesk support. We also support customization based on customer request and tailored to your needs! We bring Github closer to your business requirements! Github Integration App by IntegrateCloud, allows the users to create Github issues right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Github issues. In addition, it allows Agents to notify the Github team, by sending comments inside Zendesk Support. We also support customization based on customer request and tailored to your needs! We bring Github closer to your business model! The App has 5 buttons, New Issue Link Issue Linked Tickets Post a Comment GitHub Issue comments New Issue: When clicked on the New Issue tab, select the project under which you want to create the issue. Based on the selection it will load all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App. Link to Issue: This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple issues in Github . Post a Comment: This tab allows the user to send notifications to the Github team which would show up as comments in Github . GitHub Issue comments: This tab shows you all the linked Github issue comments log to current Zendesk ticket. Note: The Zendesk GitHub integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-git-hub-connector.

The ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent. Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.