Github Integration By Integratecloud vs Splashtop

Github integration app by Integratecloud is a simple integration between Zendesk and Github. Support agents using this app can create, link, notify Github issues. You can collaborate your support team and developers in one place. Zendesk - Github app allows the support agents to create Github issues from Zendesk ticket form. Zendesk - Github app also allows support agents to link existing Zendesk tickets to an existing Github issues. In addition, Zendesk - Github app allows support agents to help notify the Github team, by sending comments from Zendesk support. We also support customization based on customer request and tailored to your needs! We bring Github closer to your business requirements! Github Integration App by IntegrateCloud, allows the users to create Github issues right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Github issues. In addition, it allows Agents to notify the Github team, by sending comments inside Zendesk Support. We also support customization based on customer request and tailored to your needs! We bring Github closer to your business model! The App has 5 buttons, New Issue Link Issue Linked Tickets Post a Comment GitHub Issue comments New Issue: When clicked on the New Issue tab, select the project under which you want to create the issue. Based on the selection it will load all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App. Link to Issue: This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple issues in Github . Post a Comment: This tab allows the user to send notifications to the Github team which would show up as comments in Github . GitHub Issue comments: This tab shows you all the linked Github issue comments log to current Zendesk ticket. Note: The Zendesk GitHub integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-git-hub-connector.

Splashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work. Splashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security. Key features Easily start a remote session to user’s computer from within a ticket. Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc. Automatically insert the session logs into the ticket after closing the support session. Remote sessions are fully encrypted.