Read Receipts for vs Toolbox — Zendesk

Toolbox vs Read Receipts for Zendesk Pro

Side-by-side comparison · 24 data points

Toolbox

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1. Listing metadata

Field-level data

	Read Receipts for Zendesk Pro	Toolbox
Tagline	“Add Read Receipts and Email Tracking to Zendesk in Seconds.”59 chars	“Add Toolbox to your Zendesk to gain an assortment of new tools!”63 chars
Description	2231 / 5000 chars45% used	3145 / 5000 chars63% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Infigos LLC	Pluscloud
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Read Receipts for Zendesk Pro and Toolbox
Metric	Read Receipts for Zendesk Pro	Toolbox
Rating	5.0 ★	—
Total reviews	77	0
Free plan	Yes	Yes
Pricing	Free 7-day trial	Free 7-day trial

4. App details

Long-form description · keyword frequency

Read Receipts for Zendesk Pro

Supercharge Zendesk with Email Tracking & Read Receipts Read Receipts for Zendesk brings seamless email tracking and read receipt functionality to Zendesk, empowering support teams with real-time visibility into customer engagement. Instantly know when your message was opened, which comment was read, and what actions your customers took — all from inside Zendesk. Why Choose Read Receipts for Zendesk? Faster Resolutions, Higher CSAT: Reduce resolution time and improve follow-up timing by tracking engagement. Real-Time Analytics: Analyze engagement by agent, group, or automation to make smarter staffing and workflow decisions. Automated Follow-Ups: Trigger follow-ups or reminders for unread tickets to improve response efficiency. Flexible Billing: Pay only for agents who need it, or for every agent in your organization — ideal for teams like VIP Support, Sales, or Renewals. Powerful Features Enhanced Visibility: Know when customers read your messages — improve accountability and follow-up timing. Link Tracking: Track link opens and timestamps to refine outreach and support workflows. Metadata: See helpful diagnostic context such as browser and operating system information (when available). IP Blacklisting: Avoid false positives by excluding known internal or partner IP ranges. Regulatory Support: Built to support GDPR/CCPA compliance efforts with a data-minimization approach. Flexible Configuration: Customize the read receipt sender (e.g., [email protected]). Choose how receipts appear in Zendesk — as private comments or stored via ticket fields. Data & Privacy (Disclosure) Read Receipts only accesses the minimum Zendesk data required to provide read receipt and link tracking functionality. Data is not sold or shared with third parties and is used solely to operate the service. OAuth is used for authorization and credentials are stored securely. For full details, please review our Privacy Policy: Privacy Policy Join our trusted community Read Receipts & Email Tracking was crafted to extend Zendesk’s capabilities and is trusted by teams globally. Get Started Today! Ready to upgrade your customer support workflow? Install now and enable Read Receipts inside Zendesk.

Top keywords

read11×3.49%
zendesk9×2.86%
receipts7×2.22%
read receipts6×1.90%
support6×1.90%
tracking6×1.90%
data3×0.95%
email3×0.95%
email tracking3×0.95%
engagement3×0.95%
link3×0.95%
privacy3×0.95%

Toolbox

Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification. Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations. A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s. Key Features Configure notification messages based on Triggers or Automations. Single time notifications are also possible. Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations. Use Case Bring an important ticket under the attention of a specific agent. Inform your agents of an important event in your third-party application. Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date. Open a specific ticket, user or organization based on an event in a third-party application or phone call. The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries. —- Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data from your Zendesk account: Data Accessed: - Current user information (agent name, email, role) to display notifications and determine which items to open - Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets - User and organization data (ID, name) to enable automatic opening of user and organization records - View and app references to enable automatic opening of views and apps - Webhook configuration data for integration with Triggers and Automations How Data is Used: - User information is used to personalize notifications and target specific agents - Ticket, user, and organization data is used to automatically open relevant records based on your configured rules - Webhook data is processed to trigger notifications and automated actions - All data is used solely to provide the app's core functionality of displaying notifications and automatically opening Zendesk items Data Storage: - Access tokens and webhook configuration are stored securely within your Zendesk instance - Notification preferences and automation rules are stored locally in your browser and Zendesk account settings - No data is transmitted to external servers or third-party services - No personal or ticket data is stored permanently outside your Zendesk instance For questions about data handling, please contact us at [email protected].

Frequently asked

Common questions about this comparison

Is Read Receipts for Zendesk Pro or Toolbox cheaper?

Both Read Receipts for Zendesk Pro and Toolbox offer paid plans only. Read Receipts for Zendesk Pro starts at Free 7-day trial; Toolbox starts at Free 7-day trial. Compare the per-tier features in the Pricing section above before committing.

Should I choose Read Receipts for Zendesk Pro or Toolbox?

AppRanks cannot separate these two on rating, because neither publishes one. Read Receipts for Zendesk Pro does carry the larger published review base (77 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Read Receipts for Zendesk Pro or Toolbox?

Both apps are one-click installs from the Zendesk Marketplace. Read Receipts for Zendesk Pro has the deeper published review base (77 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Read Receipts for Zendesk Pro typically suits early-stage and growth-mode teams based on its published review base (77 reviews). Toolbox typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Read Receipts for Zendesk Pro and Toolbox?

Migration support varies by app and category. Read Receipts for Zendesk Pro and Toolbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Toolbox" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Toolbox vs Read Receipts for Zendesk Pro

Toolbox

1. Listing metadata

2. Categories & rankings

Read Receipts for Zendesk Pro

At a glance

AppRanks verdict

3. Activity in the last 90 days

Read Receipts for Zendesk Pro · 1 changes

Toolbox · 1 changes

4. App details

Frequently asked

Is Read Receipts for Zendesk Pro or Toolbox cheaper?

Should I choose Read Receipts for Zendesk Pro or Toolbox?

Which is faster to set up, Read Receipts for Zendesk Pro or Toolbox?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Read Receipts for Zendesk Pro and Toolbox?

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