Nicereply vs MS Teams Meeting by — Zendesk

MS Teams Meeting by Solbeg vs Nicereply

Name: Nicereply
Availability: OnlineOnly
Rating: 5 (110 reviews)

Side-by-side comparison · 24 data points

MS Teams Meeting by Solbeg

4.0·8reviews

Connect with your partners by Schedule MS Teams meeting in one click.

zendeskMultiple plans available

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1. Listing metadata

Field-level data

	Nicereply	MS Teams Meeting by Solbeg
Tagline	“CSAT, NPS and Customer Effort Score surveys for Zendesk”55 chars	“Connect with your partners by Schedule MS Teams meeting in one click. ”70 chars
Description	915 / 5000 chars18% used	3065 / 5000 chars61% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Nicereply	Solbeg
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Nicereply and MS Teams Meeting by Solbeg
Metric	Nicereply	MS Teams Meeting by Solbeg
Rating	★ 5.0 ★	4.0 ★
Total reviews	★ 110	8
Free plan	★ Yes	—
Pricing	Free to install	Multiple plans available

4. App details

Long-form description · keyword frequency

Nicereply

Track the quality of your customer experience with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app. Try it for free for 14 days. If you have any questions about Nicereply for Zendesk for Zendesk ask us at [email protected] How does it work? Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat. Learn how we handle your data in our privacy policy.

Top keywords

zendesk8×5.37%
customer6×4.03%
nicereply4×2.68%
customer satisfaction3×2.01%
data3×2.01%
satisfaction3×2.01%
survey3×2.01%
chat2×1.34%
effort2×1.34%
pushed2×1.34%
score2×1.34%
see2×1.34%

MS Teams Meeting by Solbeg

If you use Zendesk and have MS Teams account, with the help of our app you can create the Teams meeting link in your ticket easily and share it with the requester, or even schedule the Teams meeting, add it to your O365 calendar and put the meeting link inside your ticket automatically. Thus, you can plan your support calls with a ticket requester and help them to accelerate the resolution of desired questions. Main features for free: - Generate MS Teams meeting link in one click; - Join Teams meeting from Zendesk directly; - Simplify communication with a requester; - Decrease your ticket resolution time; - Improve your productivity; - One-click and Teams meeting organized. - Additional tag for identification using the extension. Additional features with paid plans: - Schedule MS Teams meetings in one click; - Add meetings to your O365 calendar without leaving Zendesk ticket; - Decide on meeting attendees and send them invitations After installing Schedule MS Teams meeting extension open your Zendesk ticket. In the right-side APP bar, you need to select the installed extension, open it, and authorize in your MS Teams account by clicking on Login to MS Teams account. After clocking Login to MS Teams account, you will be redirected to the MS Teams login page and after successful authorization returned to the page with the app. If you have already logged into O365 account in your browser, the authorization will be processed automatically. NOTE: Depending on your security configuration, at the time of your first installation of the extension the system may ask you to request from MS office administrators access to online meetings. With free subscription plans, after successful authorization, you will see the button Create MS Teams Meeting on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester. Please, specify a convenient time for the Team Meeting with your partner in the reply message for ticket. After the time on both sides is agreed, the meeting participants can join Teams meeting following the created link. Use all available functionality of MS Teams app to discuss the open questions. With both paid subscription plans, you will have additional tab in the right-side APP panel with functionality for scheduling MS Teams meeting. On this tab, you need to put details of a meeting. - Subject – give a title to a meeting to pay attention of attendees to its topic; - Attendees – the field includes automatically added Requester, Assignee, and Followers in the loading page moment. You can edit the list of participants who will be invited to join a meeting. NOTE: If you want to add participants for the meeting from the list of Followers, you added after the app is loaded, please click the reload button. Simultaneously with creating MS Teams meeting the extension addes the tag for the ticket: “msteamsmeetinglink” - for unpaid version and “msteams_meeting” for paid plans. Use all available functionality of MS Teams app to discuss your questions.

Frequently asked

Common questions about this comparison

Is Nicereply or MS Teams Meeting by Solbeg cheaper?

Nicereply is the cheaper option — it offers a free plan (Free to install). MS Teams Meeting by Solbeg starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Nicereply or MS Teams Meeting by Solbeg?

Nicereply has the higher average rating (5.0★ from 110 reviews) compared to MS Teams Meeting by Solbeg (4.0★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Nicereply or MS Teams Meeting by Solbeg?

Nicereply holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Nicereply or MS Teams Meeting by Solbeg?

Both apps are one-click installs from the Zendesk Marketplace. Nicereply has the deeper published review base (110 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Nicereply typically suits early-stage and growth-mode teams based on its published review base (110 reviews). MS Teams Meeting by Solbeg typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Nicereply and MS Teams Meeting by Solbeg?

Migration support varies by app and category. Nicereply and MS Teams Meeting by Solbeg both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MS Teams Meeting by Solbeg" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

MS Teams Meeting by Solbeg vs Nicereply

MS Teams Meeting by Solbeg

1. Listing metadata

2. Categories & rankings

Nicereply

At a glance

AppRanks verdict

3. Activity in the last 90 days

Nicereply · 7 changes

MS Teams Meeting by Solbeg · 1 changes

4. App details

Frequently asked

Is Nicereply or MS Teams Meeting by Solbeg cheaper?

Which has better reviews, Nicereply or MS Teams Meeting by Solbeg?

Should I choose Nicereply or MS Teams Meeting by Solbeg?

Which is faster to set up, Nicereply or MS Teams Meeting by Solbeg?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Nicereply and MS Teams Meeting by Solbeg?

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