Hexnode MDM vs ConnectWise Control Remote Support

Manage devices faster than before, with the device details of the user displayed along with new tickets. Hexnode MDM has made it easy for the IT admins to find the devices assigned to a specific user and manage them right from Zendesk. Easy to Manage Hexnode MDM app for Zendesk automatically brings up all available devices for a specific user. Just click on the user's name and there's the basic info about the devices. See All Devices in the Ticket See all the devices the user own, on the right panel while a user creates a ticket or replies to an existing one. Start Managing Devices with a Click Click on the device name to jump right into the device details page of your Hexnode MDM portal. Apply remote actions (remote lock, wipe, location tracking), manage apps and remotely view the device screen from Zendesk. If you have a query, don't hesitate to contact us at mdm-support@hexnode.com .

The ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent. Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.