Hexnode MDM
Manage devices faster than before, with the device details of the user displayed along with new tickets. Hexnode MDM has made it easy for the IT admins to find the devices assigned to a specific user and manage them right from Zendesk. Easy to Manage Hexnode MDM app for Zendesk automatically brings up all available devices for a specific user. Just click on the user's name and there's the basic info about the devices. See All Devices in the Ticket See all the devices the user own, on the right panel while a user creates a ticket or replies to an existing one. Start Managing Devices with a Click Click on the device name to jump right into the device details page of your Hexnode MDM portal. Apply remote actions (remote lock, wipe, location tracking), manage apps and remotely view the device screen from Zendesk. If you have a query, don't hesitate to contact us at mdm-support@hexnode.com .
EZO EAM
EZO EAM from EZO is an asset lifecycle management solution that gives you complete visibility into your asset and inventory landscape, with built-in support for purchasing, reservations, assignment, auditing, and maintenance. See our quick demo. Our Zendesk integration delivers a best-in-class service management experience and boosts agent efficiency by consolidating your assets and service desk tickets in a single space. Automate incident management, troubleshoot faster, gain actionable insights, and improve reliability with EZO's alerts in Zendesk. Check out our videos on Service Desk alerts and reports. The two systems work together seamlessly, giving agents a new level of control and context when working on incidents. Access all your assets from EZO and link them with individuals and tickets in Zendesk. Our integration with Zendesk enables you to: Search for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming services in Zendesk Create Zendesk tickets straight from the asset details page in EZO Flag and quickly identify assets for maintenance, track an asset's incident history, and identify and replace malfunctioning devices to proactively reduce ticket volume Some common use cases include: An employee requests repairs for a broken laptop and reserves a loaner during the service. EZO manages the asset details while Zendesk manages the ticket workflow. Alerts are generated at the expected date of service completion for outstanding tickets and overdue reservations. A technician in the field needs help troubleshooting a power drill and submits a ticket. In Zendesk, the agent immediately sees which drill is associated with the technician who submitted the ticket and follows up with specific details about the machine. An engineering company pulls a report in EZO showing all of the Zendesk tickets associated with their instruments, identifies malfunctioning items, and submits return merchandise authorizations before the warranties expire, reducing the volume of service tickets. See our videos of other common service management workflows. Use EZO's powerful tracking to manage custody, location, and maintenance of all your assets across barcode, QR code, and RFID. Built for IT, operations, and facilities teams, it pairs asset tracking with maintenance management so you can extend asset life and cut downtime. Gain added visibility through out-of-the-box integrations with identity management solutions such as Google Workspace, OneLogin, and Okta. Streamline your service management workflows while strengthening both security and accountability with a comprehensive cloud and mobile asset management platform. EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data. Reach out to us at support@ezofficeinventory.com.
