Hexnode MDM vs Splashtop

Manage devices faster than before, with the device details of the user displayed along with new tickets. Hexnode MDM has made it easy for the IT admins to find the devices assigned to a specific user and manage them right from Zendesk. Easy to Manage Hexnode MDM app for Zendesk automatically brings up all available devices for a specific user. Just click on the user's name and there's the basic info about the devices. See All Devices in the Ticket See all the devices the user own, on the right panel while a user creates a ticket or replies to an existing one. Start Managing Devices with a Click Click on the device name to jump right into the device details page of your Hexnode MDM portal. Apply remote actions (remote lock, wipe, location tracking), manage apps and remotely view the device screen from Zendesk. If you have a query, don't hesitate to contact us at mdm-support@hexnode.com .

Splashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work. Splashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security. Key features Easily start a remote session to user’s computer from within a ticket. Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc. Automatically insert the session logs into the ticket after closing the support session. Remote sessions are fully encrypted.