Linkets vs Five Most Recent

alexdglover is just one dude, trying to improve the world one app at a time. Linkets empowers your agents to link existing tickets to one another to show relationships, like when one ticket 'Blocks' another, or one ticket is a 'Parent' of another. This helps your agents find relevant tickets and information quickly! With visibility to related tickets and issues, your customer support agents will present a more unified, more cohesive experience to your customers.

The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues. Your agent will see the ticket number, subject line, and status of the ticket. Additional features: View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record. View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record. For additional feedback on making this app more useful, make feature requests. By enabling this app, you agree to the Built by Zendesk Terms of Use.