Endpoint Central vs Macros Reporting and Management

Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity. ManageEngine Endpoint Central is a comprehensive unified endpoint management and security suite that empowers IT admins to manage enterprise desktops, laptops, mobile devices, servers, and more---all from a central dashboard. Available both on-premises and in the cloud, Endpoint Central can help manage and secure endpoints across Windows, Apple, Android, Linux, and ChromeOS. Key highlights Help desk and endpoint management, centralized Access Endpoint Central within the Zendesk console to manage endpoints, users, and tickets from a centralized console. Remote troubleshooting, enhanced Remotely access endpoints with encrypte, HIPAA- and PCI DSS-compliant - remote troubleshooting. Leverage advanced troubleshooting options such as blocking user control and screen view; chatting with the user; transferring files; and more. Troubleshoot issues without a remote session with remote tools such as command prompt, remote task manager, remote shutdown, and more. Asset management, streamlined Perform scheduled and on-demand asset scans to take inventory of managed endpoints, software, hardware, and more. Manage software usage, licenses, and hardware warranty. Authorize and map Endpoint Central users with Zendesk users and have tickets correlated to devices for easier resolution. Determine when endpoints sleep, hibernate, and shutdown with power management policies. Gather asset insights from predefined reports or customized reports generated on a scheduled basis or on-demand. Silent software deployment, simplified Install software applications on endpoints through pre-defined app deployment templates. Add third-party and bespoke applications to a self-service portal, enabling users to securely install and use them out-of-the-box. Vulnerability remediation, automated Keep endpoints and their applications secure and updated with automated patch management. About Endpoint Central Endpoint Central is a comprehensive endpoint management and security tool that comes packed with features such as automated patch management, software distribution, IT asset management, peripheral usage control, remote device management, mobile device management, and more. When you integrate Endpoint Central with Zendesk, you can save time on ticket resolution and boost productivity. Terms and Privacy Policy

Manage, audit, and improve your Zendesk macros Macros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes. Turn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts. Manage your macro library at scale With Macros Management, you can: Find and organize macros quickly across brands, groups, categories, status, usage, labels, and other attributes. Bulk edit macros to update titles, access, status, and multiple macro actions in one controlled flow. Bulk reorder macros across multiple pages, with filters applied, instead of rearranging macros one at a time. Save the current table setup as custom views, or use predefined views to find unused, low-impact, outdated, or recently changed macros. See exactly when each macro was last used. Use custom labels to mark macros for review, cleanup, approval, or deprecation. Activate, deactivate, label, delete, and update macros in bulk. Export macros for audits, cleanup projects, backups, or large-scale reviews. Keep deleted macros visible for review instead of losing their context immediately. Track every change with macro history See how each macro has changed over time with a clear, readable history. Review when a macro was created, updated, reordered, deleted, restored, or rolled back. See who made the change and whether it came from Zendesk or Macros Reporting and Management. Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions. Add an optional reason when making changes through the app. Keep a reliable audit trail for governance, troubleshooting, and internal reviews. Recover deleted macros and roll back changes Fix mistakes without losing visibility into what happened. Restore a deleted macro as a new Zendesk macro, with validation and a preview before anything is created. Navigate between the original deleted macro and its restored copies. Roll back an existing macro to any earlier version while keeping the same Zendesk macro ID. Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state. Preserve the full history chain — rollback creates a new latest version instead of removing newer history. Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries. Understand macro performance and adoption Use detailed reporting to identify productivity gaps and improve how agents work with macros. Discover usage trends and adoption patterns across teams and agents. Spot cherry-picking and identify knowledge gaps through agent-level macro usage. Find unused or underused macros and prioritize cleanup. Identify high-impact macros that need attention based on One-Touch Rate and Satisfaction Rate. Drill into individual macros to understand their performance in more detail. Connect reporting data directly to management actions. Macros Management, macro history, deleted-macro recovery, and rollback are available as part of the Pro plan. Reporting capabilities are available on other paid plans; advanced management and versioning features require Pro. Getting started Start with a free 14-day trial. No credit card required. Cancel by uninstalling the app. Get 50% off your first month. Restrict access to specific Zendesk groups or roles (see how here). Macros Reporting and Management uses pay-as-you-go billing. Pricing details: https://pythia.cc/pricing/report Privacy Policy | Terms of Service