Power Views
Ticket views, for power users SweetHawk's Power Views is an alternative to the built-in views page. Organise views into folders, edit them live and watch the results change as you type, and bulk edit anything from two tickets to the whole view. The app runs entirely inside Zendesk using your own API access. There is no external service and nothing to configure. Features Folders for views - organise personal and shared views into nested folders with drag and drop. The structure is shared with your whole team. Live counts - every view shows its ticket count, plus how much it grew or shrank since you last looked. Pin favourites, filter the list and tuck inactive views away. Live view editing - edit conditions, columns, grouping and sorting right above the tickets and watch the list refresh as you type. Nothing is saved until you say so. Update or save as new - update the view in place, or save your variation as a new personal, group or shared view. Clone, activate, deactivate and delete are one click away. Built for volume - paginated loading, true server-side sorting, collapsible groups, and highlights for tickets that changed since your last visit. Export to CSV anytime. Keyboard first - move, select, preview, edit and refresh without touching the mouse. Ticket quick view - peek at any ticket's fields, description and latest comments without leaving the list. Bulk edit anything - select tickets, ranges, groups or the entire view. Change any field including custom fields, add or remove tags, add a reply or note, apply a macro, or mark as spam. Fast and transparent - updates run in parallel batches with a live progress bar, a stop button and a per-ticket report of what succeeded and failed. Data and privacy No personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our privacy policy for details. Bundle pricing Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are: Tasks & Subtickets - task lists and subtickets within Zendesk tickets Approve - flexible, auditable approval processes for your Zendesk workflows Calendar - link calendar events with Zendesk tickets
Notify
Deliver notifications right where agents work Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns. Notifications could be for anything really but have proven extremely useful for: New tickets that need to be triaged When a ticket is assigned to an agent Re-opened tickets and customer messages for the assignee When SLA deadlines are approaching When negative (or a positive) customer satisfaction survey is received A ticket is given a high or urgent priority When someone in your team created a response Features Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support. Agents can track the history of their notifications, and if desired, dismiss them once actioned. Notifications can be targeted to specific group(s) and/or agent(s). Choose the appearance such as icon, text and level (notice, alert or error) See a history of activity in your account and see who has dismissed the notification Super easy interface for admin to add notifications to new or existing triggers/automations. Data handling Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months. Bundle pricing Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are: Tasks & Subtickets - task lists and subtickets within Zendesk tickets Approve - flexible, auditable approval processes for your Zendesk workflows Calendar - link calendar events with Zendesk tickets
