AttachmentFlow
AttachmentFlow is a focused Zendesk utility built to remove repetitive attachment handling from email side conversations. When a supplier, partner, or customer sends a file in an email side conversation, AttachmentFlow lets an agent copy it directly into the main ticket. Select one or more files, click Copy to main ticket, and the files are added as an internal note. The originals remain in the side conversation. No download folder. No manual re-upload. See AttachmentFlow in action Watch the full demo How it works Open AttachmentFlow in the ticket sidebar. Select one or more attachments from an email side conversation. Click Copy to main ticket. The files are added to the main ticket as an internal note. Every transfer is started manually by an authorised agent. AttachmentFlow does not run automatic or background synchronisation. If the files copy successfully but the audit note fails, the app shows a warning and the copied files remain in the main ticket. Operation limits Up to 10 files per transfer, 20 MB per file, and 50 MB in total. Source attachments remain in their original location. Data access and processing AttachmentFlow uses OAuth to access the Zendesk ticket, side conversation, attachments, recipient, and user information required to display available files and complete a transfer. Selected attachment content passes temporarily through a Cloudflare Worker so it can be downloaded from Zendesk and uploaded back to Zendesk. AttachmentFlow does not intentionally retain attachment content after the transfer request completes. OAuth credentials are stored only to maintain the authorised connection. For service reliability and public-beta measurement, AttachmentFlow stores detailed operation events for up to 90 days and aggregated account-level usage summaries for up to 12 months. Records may include a hashed Zendesk-account identifier, first and last use, active UTC days, transfer direction and outcome, file counts, duration, generalised error or warning category, Worker version, beta cohort/date, timestamp, technical request identifier, and monthly or lifetime totals. Operational telemetry does not store attachment content or filenames; ticket or side-conversation content; recipient details; raw Zendesk subdomains; agent emails, IDs, or hashes; Zendesk ticket or attachment identifiers; OAuth credentials; or Authorization headers. Privacy Policy: https://steellace27.com/privacy/ Support: support@steellace27.com Public beta AttachmentFlow is currently available as a free public beta. There are no charges during the beta. Existing beta customers will receive advance notice before any material pricing or usage-limit changes.
Process Shepherd
Discussion Trees Empower your agents with real-time, step-by-step guidance to master complex workflows and troubleshooting tasks quickly and flawlessly. Effortlessly integrate data from external services and execute automation activities through a no-code workflow. The Discussion Trees within Process Shepherd are transformative tools for any helpdesk, redefining efficiency and effectiveness. Traditional training methods often fail to fully prepare new staff in many companies, leaving gaps in their operational knowledge. Process Shepherd fills this void by providing a sophisticated Discussion Tree solution that seamlessly integrates with your existing systems. This not only simplifies complex tasks but also shortens average handling times and significantly improves the quality of interactions, streamlining your helpdesk operations like never before. Drastically Reduce Onboarding Time Process Shepherd slashes onboarding times by up to 80%, propelling new agents from novices to experts at an unprecedented pace. By navigating through Discussion Trees, agents acquire the finesse of handling even the most intricate processes without the intensive training traditionally required. If the agent gets stuck and needs more information, there is a built-in knowledge management system. Updating business processes becomes easier than ever. Accelerate Agent Ramp-Up Cut ramp-up periods by 40% with Process Shepherd. Agents gain confidence and knowledge rapidly, as they're guided through each customer interaction step-by-step. It's like having an expert sit with your agents every step of the way. This results in quicker proficiency and a workforce ready to deliver outstanding service sooner. Reduce Average Handling Time Shave average handling times by 30%. Process Shepherd's integration with CRMs and help desks automates data collection and step completion, freeing agents from the hassle of manual entries and information searches. Our solution ensures a more efficient, error-free process flow. No Workflow is Too Complex Each step is intelligently determined by taking into account prior responses, ticket details, and customer information from your CRM. Workflows can be designed to consider every situation to ensure the best outcome every time. The no-code workflow designer is user-friendly and intended for non-technical staff, while also catering to advanced users. Enable Self service Embed decision trees right within your website or send via email so that customers can self service with integrated knowledge documentation.
