Side-by-side comparison · 24 data points
Add Read Receipts and Email Tracking to Zendesk in Seconds.
| Related Tickets by Custom Field | Read Receipts for Zendesk Pro | |
|---|---|---|
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| Description | ||
| Screenshots | images | images |
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| Listed | — | — |
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Show a list of tickets with the same Custom Field value as current ticket
| Metric | Related Tickets by Custom Field | Read Receipts for Zendesk Pro |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | 13 | ★ 77 |
| Free plan | Yes | Yes |
| Pricing | Free | Free 7-day trial |
Based on the data on this page, Read Receipts for Zendesk Pro is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Related Tickets by Custom Field's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Related Tickets by Custom Field at Free, Read Receipts for Zendesk Pro at Free 7-day trial. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Read Receipts for Zendesk Pro; mid-market and enterprise support teams with specific feature requirements should evaluate both — Related Tickets by Custom Field's 13-review base may include the workflow context that matches your specific use case better than Read Receipts for Zendesk Pro's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Related Tickets by Custom Field audit • Read Receipts for Zendesk Pro audit
No tracked changes.
Both Related Tickets by Custom Field and Read Receipts for Zendesk Pro offer paid plans only. Related Tickets by Custom Field starts at Free; Read Receipts for Zendesk Pro starts at Free 7-day trial. Compare the per-tier features in the Pricing section above before committing.
Read Receipts for Zendesk Pro has the higher average rating (5.0★ from 77 reviews) compared to Related Tickets by Custom Field (4.0★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Read Receipts for Zendesk Pro holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Read Receipts for Zendesk Pro has the deeper published review base (77 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Related Tickets by Custom Field typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Read Receipts for Zendesk Pro typically suits early-stage and growth-mode teams based on its published review base (77 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Related Tickets by Custom Field and Read Receipts for Zendesk Pro both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Related Tickets by Custom Field" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
