ResolveReady
Support teams resolve tickets too fast. Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady gives agents a clear solve-readiness checklist before resolution. How it works Admins build solve-readiness workflows without code Lite supports tag-based targeting; Pro adds form, group, brand, status, and field-value conditions Agents see required steps in the ticket sidebar and complete them once Steps can save to mapped Zendesk ticket fields; Pro also supports internal notes and resolution summaries Each saved workflow applies one generated workflow tag for auditability Pro can block selected ticket statuses until required steps are done Workflow templates included Customer verification Refund verification Escalation completeness Bug escalation VIP customer workflow Compliance confirmation Start from scratch What it prevents Tickets resolved without required context Refunds processed without approval confirmation Escalations handed off without context Compliance steps skipped under ticket volume pressure Reopens caused by missing resolution information Why teams keep it ResolveReady writes configured workflow outputs directly to Zendesk and applies a workflow tag, giving operations and QA teams a simple audit trail inside Zendesk. Setup time Most teams are live in under 10 minutes using workflow templates. Data and privacy Core workflow processing runs within the Zendesk App Framework. ResolveReady reads only the ticket tags, form, group, brand, status, and configured field values needed to evaluate administrator-defined workflows, and writes only to fields, internal notes, and tags that those workflows configure. ResolveReady sends privacy-minimized product telemetry to ASA Labs containing the app version, plan, a random installation identifier, Zendesk account subdomain, event type, and aggregate workflow/step counts. Telemetry never includes ticket content or IDs, requester information, comments, field values, email addresses, agent identity, workflow labels or text, URLs, secrets, or authentication tokens. ResolveReady does not sell customer data or use it for advertising.
Cronofy
Cronofy helps you schedule support and success calls from within Zendesk. Insert personalized, one-time use booking links directly into your ticket responses. One-time use means you're not sharing your calendar all the time. Full conferencing support with Zoom, Teams, Meet and more. The Cronofy Zendesk app automatically embeds all of the contact details for the customer in to the booking link. It gives your agents control over working hours, buffer times, which conferencing service to use and many more options. Meaning it just requires two clicks for the agent and two clicks for the customer to book a call. Streamline your support operations whilst giving your customers a better support experience. Allow them to book in for calls as and when you need them to, at times that work for both of you. Details on Cronofy's privacy, security, and compliance approach are available here, as well as in our Privacy Notice.
