PDQ Connect vs GitHub Integration by DevOpsIntegration

Overview PDQ for Zendesk shows you the PDQ-managed devices associated with a ticket requester's email address, right inside the ticket sidebar. From there you can view device details, open a remote desktop session, or deploy software packages — all without leaving Zendesk. Features Device lookup: automatically matches the ticket requester's email to devices across one or more PDQ tenants. Package deployment: browse your PDQ package library and deploy to a matched device in one click. Remote access: jump straight to the remote desktop session for the selected device. Multi-tenant support: configure up to three PDQ tenants from the app settings. Admin panel: view tenant configuration and test connectivity from the navigation bar.

GitHub integration app is a simple integration between Zendesk and GitHub. Support agents using this app can create, link, notify GitHub issues. You can collaborate your support team and developers in one place. Zendesk - GitHub app allows the support agents to create GitHub issues from Zendesk ticket form. Zendesk - GitHub app also allows support agents to link existing Zendesk tickets to an existing GitHub issues. In addition, Zendesk - GitHub app allows support agents to help notify the GitHub team, by sending comments from Zendesk support. We also support customization based on customer request and tailored to your needs! We bring GitHub closer to your business requirements! The Zendesk - GitHub app provides couple of options like Create Issue, Link Issue, Notify, Issue Log & Configure App. -Create Issue: The Create Issue: lets the user to create new Issue # in GitHub from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the GitHub fields. The User can make the selection and click on Create button which would create Issue in GitHub and then display the corresponding GitHub Issue # in the app. -Link Issue: Using this button in Zendesk-DevOps app support agent can link an existing GitHub Issue # to current Zendesk ticket. Zendesk - GitHub app allows the user to create or link multiple issues to one Zendesk ticket. -Notify: Notify button in Zendesk - GitHub app allows the support agent to notify all the linked GitHub issues to current Zendesk ticket these will show up as comments in GitHub. -Issue Log: In the Zendesk - GitHub app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket. -Configure App: In the Zendesk-GitHub configure app modal will allow you to map certain fields from Zendesk to GitHub and GitHub to Zendesk. The Zendesk - GitHub Integration app is limited to few Repositories in free version. Privacy Policy: We value your privacy. Please review our Privacy Policy at https://devopsintegration.io/privacy.