PDQ Connect vs Hexnode MDM

Overview PDQ for Zendesk shows you the PDQ-managed devices associated with a ticket requester's email address, right inside the ticket sidebar. From there you can view device details, open a remote desktop session, or deploy software packages — all without leaving Zendesk. Features Device lookup: automatically matches the ticket requester's email to devices across one or more PDQ tenants. Package deployment: browse your PDQ package library and deploy to a matched device in one click. Remote access: jump straight to the remote desktop session for the selected device. Multi-tenant support: configure up to three PDQ tenants from the app settings. Admin panel: view tenant configuration and test connectivity from the navigation bar.

Manage devices faster than before, with the device details of the user displayed along with new tickets. Hexnode MDM has made it easy for the IT admins to find the devices assigned to a specific user and manage them right from Zendesk. Easy to Manage Hexnode MDM app for Zendesk automatically brings up all available devices for a specific user. Just click on the user's name and there's the basic info about the devices. See All Devices in the Ticket See all the devices the user own, on the right panel while a user creates a ticket or replies to an existing one. Start Managing Devices with a Click Click on the device name to jump right into the device details page of your Hexnode MDM portal. Apply remote actions (remote lock, wipe, location tracking), manage apps and remotely view the device screen from Zendesk. If you have a query, don't hesitate to contact us at mdm-support@hexnode.com .