AI Copilot by Pluno vs Flint AI Agent — Zendesk

AI Copilot by Pluno vs Flint AI Agent

Name: AI Copilot by Pluno
Availability: OnlineOnly
Rating: 5 (17 reviews)

Side-by-side comparison · 24 data points

AI Copilot by Pluno

5.0·17reviews

Suggested answers based on past tickets & knowledge base - with reasoning

zendeskFree to install

Change

1. Listing metadata

Field-level data

	AI Copilot by Pluno	Flint AI Agent
Tagline	“Suggested answers based on past tickets & knowledge base - with reasoning”73 chars	“Autonomous AI for Zendesk: handles repetitive requests, auto-replies, secure.”77 chars
Description	2723 / 5000 chars54% used	2557 / 5000 chars51% used
Screenshots	3 images	2 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	ROCA Tools
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between AI Copilot by Pluno and Flint AI Agent
Metric	AI Copilot by Pluno	Flint AI Agent
Rating	5.0 ★	5.0 ★
Total reviews	★ 17	1
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	AI Copilot by Pluno	Flint AI Agent
ai for zendesk	Not ranked	#2

5. App details

Long-form description · keyword frequency

AI Copilot by Pluno

Overview Pluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk. No more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send. And when needed, chat with the copilot to surface the right info on demand. Problem it solves? Looking up answers in help docs or past tickets Manually drafting responses from scratch Verifying accuracy and consistency Overall: Slower replies, more agent effort, and inconsistent customer experiences. How can you trust it? Every AI-suggested reply includes: Clear reasoning: see how the answer was formed, step by step. Direct references: source links to your help centre, docs, or ticket history, making verification effortless. Agents stay in control, with the context and evidence to back every reply. What you can expect in return?- Up to 40% faster first responses → suggested replies cut down manual research and drafting time. 30-50% less agent effort → fewer clicks and less searching through the knowledge base Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses. Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support. Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references. Scalable quality → maintain high standards of support even as ticket volumes grow. What's included? Suggested Replies Generate intelligent, context-aware draft responses instantly. Reasoning + References Every suggested reply comes with clear reasoning and direct references. Interactive Copilot Chat Chat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base. Success Stories Explore how teams are resolving tickets faster with Answer Copilot. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? Yes. Upgrade options available for more ⚡. Which support channels does Pluno work with? It works directly in Zendesk, covering email, web widget, and other Zendesk channels. Do I need technical skills to set up or use Pluno? No coding needed. Setup is simple and takes under 10 minutes. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Top keywords

copilot6×1.52%
reasoning5×1.27%
references5×1.27%
support5×1.27%
zendesk5×1.27%
agents4×1.01%
faster4×1.01%
replies4×1.01%
reply4×1.01%
responses4×1.01%
suggested4×1.01%
answers3×0.76%

Flint AI Agent

About this app Let Flint handle repetitive customer requests for you. Flint is an autonomous AI agent for Zendesk that reads incoming requests, decides what to do, and responds on its own, with enterprise-ready security and compliance support built in. Handles repetitive support requests automatically Pulls from ticket context, your knowledge, and connected sources Lets you review and improve responses through feedback Helps agents work faster by suggesting replies, next steps, and translations when needed What it does Reads each ticket and understands what the customer is asking Pulls from connected docs, help content, and backend tools like Shopify, Magento, and other API-connected systems Reduces repetitive ticket handling for agents Lets you refine future responses with simple prompt instructions Helps agents work faster with reply suggestions, next steps, and translations when needed Grounds each reply in connected knowledge and available data Keeps responses more consistent across similar tickets What that unlocks Faster first responses More consistent answers across the team Less repetitive manual work for agents Easier scaling for repetitive support flows Better team productivity Lower support costs as volume grows Better customer experience Customer-service best practices built in Stronger data security and compliance support (GDPR, ISO 9001, ISO 27001) How it works A customer request comes in Flint reads the ticket context and surrounding details It checks connected knowledge, docs, and backend systems It determines the best response for that type of request It replies to the customer automatically If needed, you can refine future behavior with one prompt Flint applies that guidance to similar requests going forward If it cannot solve the ticket, it escalates to an agent Common use cases Handle repetitive customer questions automatically Answer support requests using connected knowledge and backend data Refine tone, structure, and response rules with simple prompts Support agents with suggestions, next steps, and translations when needed Set it up, connect your knowledge and systems, and let Flint handle repetitive requests while your team focuses on the exceptions. Install Click Install Choose a plan Put a description Add context: PDF, Help Center Ready Data Disclosure By using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at https://roca.work/flint-terms before proceeding.

Top keywords

repetitive7×1.87%
support7×1.87%

Frequently asked

Common questions about this comparison

Is AI Copilot by Pluno or Flint AI Agent cheaper?

Both AI Copilot by Pluno and Flint AI Agent offer paid plans only. AI Copilot by Pluno starts at Free to install; Flint AI Agent starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, AI Copilot by Pluno or Flint AI Agent?

AI Copilot by Pluno (5.0★, 17 reviews) and Flint AI Agent (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose AI Copilot by Pluno or Flint AI Agent?

AppRanks cannot separate these two on rating — both sit at 5.0★. AI Copilot by Pluno does carry the larger published review base (17 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AI Copilot by Pluno or Flint AI Agent?

Both apps are one-click installs from the Zendesk Marketplace. AI Copilot by Pluno has the deeper published review base (17 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

AI Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Flint AI Agent typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between AI Copilot by Pluno and Flint AI Agent?

Migration support varies by app and category. AI Copilot by Pluno and Flint AI Agent both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Flint AI Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AI Copilot by Pluno vs Flint AI Agent

AI Copilot by Pluno

1. Listing metadata

2. Categories & rankings

Flint AI Agent

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

AI Copilot by Pluno · 2 changes

Flint AI Agent · 0 changes

5. App details

Frequently asked

Is AI Copilot by Pluno or Flint AI Agent cheaper?

Which has better reviews, AI Copilot by Pluno or Flint AI Agent?

Should I choose AI Copilot by Pluno or Flint AI Agent?

Which is faster to set up, AI Copilot by Pluno or Flint AI Agent?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between AI Copilot by Pluno and Flint AI Agent?

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