Is Import | Help Desk Migration or Tasks and Subtickets cheaper?

Import | Help Desk Migration is the cheaper option — it offers a free plan (Free to install). Tasks and Subtickets starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Import | Help Desk Migration or Tasks and Subtickets?

Import | Help Desk Migration has the higher average rating (5.0★ from 161 reviews) compared to Tasks and Subtickets (4.0★ from 665 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Import | Help Desk Migration or Tasks and Subtickets?

Import | Help Desk Migration holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Import | Help Desk Migration or Tasks and Subtickets?

Both apps are one-click installs from the Zendesk Marketplace. Tasks and Subtickets has the deeper published review base (665 vs 161), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Import | Help Desk Migration typically suits early-stage and growth-mode teams based on its published review base (161 reviews). Tasks and Subtickets typically suits early-stage and growth-mode teams based on its published review base (665 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Import | Help Desk Migration and Tasks and Subtickets?

Migration support varies by app and category. Import | Help Desk Migration and Tasks and Subtickets both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Import | Help Desk Migration" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Import | Help Desk vs Tasks and Subtickets — Zendesk

Import | Help Desk Migration vs Tasks and Subtickets

Side-by-side comparison · 24 data points

Import | Help Desk Migration

5.0·161reviews

Use our Zendesk migration tool to transfer data from any help desk software

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Import \| Help Desk Migration	Tasks and Subtickets
Tagline	“Use our Zendesk migration tool to transfer data from any help desk software”75 chars	“Checklists for tickets. Child-parent ticket workflows. Manage projects.”71 chars
Description	3065 / 5000 chars61% used	3400 / 5000 chars68% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Help Desk Migration	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Import | Help Desk Migration and Tasks and Subtickets
Metric	Import \| Help Desk Migration	Tasks and Subtickets
Rating	★ 5.0 ★	4.0 ★
Total reviews	161	★ 665
Free plan	★ Yes	—
Pricing	Free to install	Multiple plans available

4. App details

Long-form description · keyword frequency

Import | Help Desk Migration

Help Desk Migration helps companies of any size or industry import to Zendesk. Whether you're migrating between platforms or consolidating Zendesk accounts, use our Zendesk migration tool to import support records—no coding needed. New feature: Filter tickets when exporting from Zendesk by Subject, Group, Channel, Status, Priority, Brand, Form, etc. Which Zendesk Migration Service fits your needs? Our data migration tool offers a full range of migration services: Import – Import to Zendesk from legacy systems or multiple sources. Export – Export Zendesk data to another platform or centralize it in one place. Merge – Combine multiple Zendesk accounts after an acquisition or for team consolidation. Split – Separate a Zendesk account into multiple instances. What types of data can you import to Zendesk? With our Zendesk importer, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. For selected platforms, you can also migrate macros and triggers. Need help planning your Zendesk import? Contact our team. Why use the Zendesk migration tool? Our Help Desk Migration solution adapts to your business—choose a fully automated DIY approach or customize it to fit your needs. Field mapping – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users. Free Demo Migration – Test your data migration setup with 20 random records or specific IDs before committing. Run unlimited trials to try different settings. Automated options – Customize your Zendesk data migration with features like migrating inline images as attachments, adding tags, moving multilingual articles, updating cross-links, skipping attachments, importing only associated contacts and organizations, and exporting Zendesk side conversations or call recordings. Delta Migration – Migrate only the newest and updated records after your Full Migration, so nothing gets left behind. Interval Migration – Schedule your Zendesk import around business hours. Pause up to five times, with each pause lasting up to five days. Advanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration. Import data to Zendesk from leading platforms Gmail * Outlook * Freshdesk * Freshservice * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 76 platforms. How to secure your Zendesk tickets import? Using our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing. Get started with Zendesk import today!

Top keywords

zendesk20×4.66%
migration16×3.73%
import10×2.33%
data9×2.10%
service5×1.17%
desk4×0.93%
platforms4×0.93%
zendesk migration4×0.93%
attachments3×0.70%
data migration3×0.70%
desk migration3×0.70%
import to zendesk3×0.70%

Tasks and Subtickets

The best way to manage subtickets! Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love: "We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them" — Craig Willis, Senior Director Customer Support, Host Analytics "The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail." — Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically! But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes! "Very nice and useful app, especially with use of triggers, it can do miracles!" — Viktor Hristovski, IT Support Analyst, Accolade, Inc. Features Create, reorder and complete ad-hoc tasks on any ticket. Convert tasks to new tickets, or link existing tickets to tasks. Save task lists for re-use. Define subtickets to be created automatically in task lists. Create ticket templates for tickets you need more often. Automatically add task lists to tickets using Triggers. Tag the ticket, add comments and/or set ticket field values when tasks become completed. "Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack." — Steve May, Director of IT, Clean Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Import | Help Desk Migration vs Tasks and Subtickets

Import | Help Desk Migration

1. Listing metadata

2. Categories & rankings

Tasks and Subtickets

At a glance

AppRanks verdict

3. Activity in the last 90 days

Import | Help Desk Migration · 3 changes

Tasks and Subtickets · 1 changes

4. App details

Frequently asked

Is Import | Help Desk Migration or Tasks and Subtickets cheaper?

Which has better reviews, Import | Help Desk Migration or Tasks and Subtickets?

Should I choose Import | Help Desk Migration or Tasks and Subtickets?

Which is faster to set up, Import | Help Desk Migration or Tasks and Subtickets?

Which works better for small vs large Zendesk Marketplace support teams?

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Can I migrate data between Import | Help Desk Migration and Tasks and Subtickets?