Trends & Topic Insights by Pluno vs TypeGenie Smart Autocomplete

Why teams use it Automatic topic discovery: AI clusters your tickets into meaningful topics and subtopics, revealing patterns you would never find manually. Guided analysis: Ask questions in plain text like "Show me churn risk signals" or "Which product module has the most issues?" and get focused insights. Proactive trend detection: See which topics are rising or falling over time, so you can act before small issues become big problems. Multi-brand segmentation: Analyse topics independently across different brands or product areas. Drill down to the source: Every insight is backed by real tickets. Click through to see the exact conversations behind the data. How it works Analyse tickets with default topic discovery or guide the AI with a specific question. Explore the interactive cluster visualisation to uncover patterns, trends, and root causes. What's included Smart Topic Clustering: Automatically groups tickets into hierarchical topics and subtopics based on content and context. Plain-Text Query Engine: Ask anything: "Analyse product feedback", "Find login issue resolutions", "Identify VIP customer concerns". Trend Analysis: Compare recent vs historical data to spot emerging issues and declining topics. Brand Filtering: Segment insights by brand for targeted analysis. Interactive Visualisation: Explore topic hierarchies with an intuitive interface designed for fast navigation. Ticket-Level Evidence: Every cluster links directly to the underlying tickets for full transparency. Example queries "Analyse the main reasons customers contact support" "Which product module out of Billing, Shipping, and Returns has the most tickets?" "Analyse tickets where users show signs of churn risk" "Which topics have the worst customer sentiment?" "Find the most common ways login issues were resolved" "Analyse all product feedback and feature requests" Pricing Free forever. FAQs How accurate is the clustering? The AI uses advanced language models to understand ticket content in context. Clustering quality is continuously improved, and you can guide results with specific queries for even more relevant groupings. Can I analyse specific subsets of tickets? Yes. Filter by date range, brand, or any other Zendesk ticket attribute before running your analysis. How is this different from Zendesk Explore? Zendesk Explore shows metrics on fields you already track. Trends & Topic Insights discovers patterns in the actual content of conversations, revealing issues you might not have known to look for. Can I share the results? Yes. Invite colleagues to view topic clusters and ticket lists for further analysis or sharing with stakeholders. Does it work with multiple languages? Yes. The AI understands and clusters tickets across languages automatically. Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website or email Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog Installation Instructions Installation takes less than 10 minutes. Visit our website to get started.

The Only Autocomplete App on the Zendesk Marketplace TypeGenie completes your agents' sentences as they type - right inside the Zendesk composer. Suggestions appear as ghost text; press Tab to accept, or just keep typing to ignore. Like Gmail's Smart Compose, but trained on your team's own resolved tickets, so every completion matches your products, your policies, and your tone of voice. Why Teams Install TypeGenie Cut repetitive typing - Most support replies contain repeated elements. TypeGenie predicts them so your agents never retype them. 5-15% productivity gains per agent - Reported by teams using TypeGenie completions every day. No templates or macros to maintain - TypeGenie learns from your ticket history and keeps improving the more your team writes. Works in every language - Completions learn your team's writing style, whatever language you support in. On-brand by default - Suggestions are drawn from your best past replies, keeping tone consistent across the team, including brand-new hires. Rated 5 stars by Zendesk support teams. What Agents See An agent starts typing "Thanks for reaching..." and TypeGenie suggests the rest of the sentence in grey ghost text. One press of Tab and it's written. No popups, no context switching, no separate dashboard. Also Included Autocomplete is the heart of TypeGenie, and it ships with a full AI toolkit in the ticket sidebar: Full reply generation (MessageGenie) - Create a customer-ready reply from ticket context, or continue an agent's draft. Help Center article suggestions (ArticleGenie) - Find and insert relevant article links in seconds. Similar-ticket solutions (TicketGenie) - See how your team solved the same issue before. Tone guidance (ToneGenie) - Keep replies professional, empathetic, and aligned with your brand voice. Setup Takes About 2 Minutes Install this app (a Zendesk admin needs to approve it). Add the free companion Chrome extension - it powers autocomplete inside the composer. Open any ticket - TypeGenie appears in the ticket sidebar and asks you to connect your account. Approve the connection and completions start appearing as agents type. Pricing TypeGenie is free to install. Visit typegenie.net for plans, or email [email protected] and we'll set your team up with a trial. Data Privacy and Security TypeGenie is committed to protecting your data. We process ticket content and user interactions to provide AI-powered suggestions. All data is encrypted in transit and at rest, and we never share your data with third parties. For complete details, see our Privacy Policy.