Trends & Topic Insights by Pluno vs Stylo Assist

Why teams use it Automatic topic discovery: AI clusters your tickets into meaningful topics and subtopics, revealing patterns you would never find manually. Guided analysis: Ask questions in plain text like "Show me churn risk signals" or "Which product module has the most issues?" and get focused insights. Proactive trend detection: See which topics are rising or falling over time, so you can act before small issues become big problems. Multi-brand segmentation: Analyse topics independently across different brands or product areas. Drill down to the source: Every insight is backed by real tickets. Click through to see the exact conversations behind the data. How it works Analyse tickets with default topic discovery or guide the AI with a specific question. Explore the interactive cluster visualisation to uncover patterns, trends, and root causes. What's included Smart Topic Clustering: Automatically groups tickets into hierarchical topics and subtopics based on content and context. Plain-Text Query Engine: Ask anything: "Analyse product feedback", "Find login issue resolutions", "Identify VIP customer concerns". Trend Analysis: Compare recent vs historical data to spot emerging issues and declining topics. Brand Filtering: Segment insights by brand for targeted analysis. Interactive Visualisation: Explore topic hierarchies with an intuitive interface designed for fast navigation. Ticket-Level Evidence: Every cluster links directly to the underlying tickets for full transparency. Example queries "Analyse the main reasons customers contact support" "Which product module out of Billing, Shipping, and Returns has the most tickets?" "Analyse tickets where users show signs of churn risk" "Which topics have the worst customer sentiment?" "Find the most common ways login issues were resolved" "Analyse all product feedback and feature requests" Pricing Free forever. FAQs How accurate is the clustering? The AI uses advanced language models to understand ticket content in context. Clustering quality is continuously improved, and you can guide results with specific queries for even more relevant groupings. Can I analyse specific subsets of tickets? Yes. Filter by date range, brand, or any other Zendesk ticket attribute before running your analysis. How is this different from Zendesk Explore? Zendesk Explore shows metrics on fields you already track. Trends & Topic Insights discovers patterns in the actual content of conversations, revealing issues you might not have known to look for. Can I share the results? Yes. Invite colleagues to view topic clusters and ticket lists for further analysis or sharing with stakeholders. Does it work with multiple languages? Yes. The AI understands and clusters tickets across languages automatically. Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website or email Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog Installation Instructions Installation takes less than 10 minutes. Visit our website to get started.

Try the Copilot trusted by 200+ Zendesk Customers Start your free 14‑day trial today — no credit card required! What Can Stylo Assist Do? Smart Reply Drafts: Generate replies based on your Knowledge Base content, or provide a simple input and Stylo will turn it into a complete, polished response. Info Gathering: Surface relevant articles, past tickets, and macros to help agents efficiently solve customer inquiries. Ticket Summaries: Quickly grasp lengthy issues at a glance. Consistent Tone Management: Ensure responses match your brand voice, follow custom rules, and align with your communication preferences. Real‑Time Translations: Communicate effortlessly with translation for incoming and outgoing messages in any language. E‑Commerce Integrations: Pull in customer order details from Shopify and other platforms. Auto‑Resolve Follow‑ups: Automatically close tickets that were re‑opened by a “thank you” when nothing further is needed. Stylo Workflows: AI‑Powered Replies for Any Scenario Build dynamic templates that match the moment — whether that's automating public replies, suggesting AI‑generated drafts, posting internal notes, or giving agents the flexibility to choose the workflow that fits. Use any combination of fixed text, AI prompts, conditional logic, and Zendesk placeholders. Stylo Workflows are flexible enough to handle repetitive questions, policy nuances, and even edge cases with confidence. Workflows can be shared with all agents, limited to specific groups, or kept personal — giving every team the setup that suits their style. They reduce friction at every step, so your team can move faster and focus on what matters most. Stylo Analytics Get deep visibility into how your team is using Stylo Assist. Track usage by ticket and by agent, monitor paste rates, and measure how many tickets are being automatically resolved. Measure adoption across your team, surface patterns in agent feedback, and understand how Stylo Assist is transforming day‑to‑day support operations. With clear trends and exportable data, it’s easy to share insights, spot opportunities, and prove impact across the org. Learn more at askstylo.com or contact us with questions.