Merge Duplicate Tickets vs AI Quality Assurance by Pluno

Replaces manual QA tasks with automated, criteria-based assessments directly tied to your expectations. The AI reviews tickets continuously, breaks down performance by each scoring criterion you set showing exactly which standards were met, partially met, or not met at all, and enables you to see how performance trends are shifting over time. Support leaders get reliable coaching insights without spending hours in audits, and agents get fast, detailed feedback they can act on. What’s included? Custom Quality Assurance Criteria: Define the quality standards that matter most to your organisation. Use simple plain-text descriptions and choose binary or 1–5 scoring for each criterion, all configurable directly in the Pluno QA dashboard. Automated AI Evaluations: Every support ticket is reviewed against your set criteria, with scores and transparent explanations provided for each evaluation. Instant Feedback for Self-Improvement: Agents get AI-scored evaluations for every ticket the moment it’s closed, right in the Zendesk sidebar, no waiting for periodic reviews, so they can make improvements immediately, take ownership, and be guided in their growth. Works natively on both Tickets & Chats: 100% of conversations are automatically evaluated, independent of channel. Comprehensive Performance Insights: Access clear, actionable analytics through three core dashboard views: Agent Comparison: Monitor how agents perform against your selected criteria. Track progress over time or compare team members side by side. Criteria Comparison: Identify strengths and improvement areas by analyzing performance trends for specific criteria across any time period. Ticket Insights: Dive into individual ticket evaluations to see exactly how each score was determined and where improvements can be made. Coaching & Continuous Improvement: Spot opportunities for targeted feedback and skill development quickly and confidently. Support leaders gain full visibility into quality trends without extra manual effort. Leading Support Team’s First Choice Security & Compliance Privacy policy: https://pluno.ai/privacy-policy Pricing Tiered plans based on usage. All features are included in every plan, so you can pick the tier that matches your ticket volume. Start with a 14-day trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing FAQs Why is it better? It evaluates every support interaction against the exact quality criteria you set, with clear and consistent scoring that turns coaching and improvement into a fast, data-driven process. How do I know the AI’s evaluations are reliable? Every evaluation includes a ticket-level breakdown showing how each response met or missed your specific criteria, so you can validate reliability on every single interaction. Support & Maintenance Support via website or email Fast response times Onboarding & configuration help available Weekly product improvements Changelog updates Installation Instructions Installation takes less than 10 minutes. Visit our website to do the onboarding.

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!