AI Quality Assurance by Pluno is the #25 ranked reporting and analytics app on Zendesk, with a 5.0 average rating from 6 reviews, with a free plan available, as of Sep 12, 2026.
AI Quality Assurance by Pluno is a Zendesk Marketplace app by Pluno. With a rating of 5.0★ from 6 reviews, it currently ranks #25 in the Reporting and Analytics category.
AppRanks data: AI Quality Assurance by Pluno ranks #25 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AI Quality Assurance by Pluno is a category-leading Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Pluno — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
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About AI Quality Assurance by Pluno
How AI Quality Assurance by Pluno works
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Replaces manual QA tasks with automated, criteria-based assessments directly tied to your expectations.
The AI reviews tickets continuously, breaks down performance by each scoring criterion you set showing exactly which standards were met, partially met, or not met at all, and enables you to see how performance trends are shifting over time.
Support leaders get reliable coaching insights without spending hours in audits, and agents get fast, detailed feedback they can act on.
What’s included?
Custom Quality Assurance Criteria: Define the quality standards that matter most to your organisation. Use simple plain-text descriptions and choose binary or 1–5 scoring for each criterion, all configurable directly in the Pluno QA dashboard.
Automated AI Evaluations: Every support ticket is reviewed against your set criteria, with scores and transparent explanations provided for each evaluation.
Instant Feedback for Self-Improvement: Agents get AI-scored evaluations for every ticket the moment it’s closed, right in the Zendesk sidebar, no waiting for periodic reviews, so they can make improvements immediately, take ownership, and be guided in their growth.
Works natively on both Tickets & Chats: 100% of conversations are automatically evaluated, independent of channel.
Comprehensive Performance Insights: Access clear, actionable analytics through three core dashboard views:
Agent Comparison: Monitor how agents perform against your selected criteria. Track progress over time or compare team members side by side.
Criteria Comparison: Identify strengths and improvement areas by analyzing performance trends for specific criteria across any time period.
Ticket Insights: Dive into individual ticket evaluations to see exactly how each score was determined and where improvements can be made.
Coaching & Continuous Improvement: Spot opportunities for targeted feedback and skill development quickly and confidently. Support leaders gain full visibility into quality trends without extra manual effort.
Leading Support Team’s First Choice
Security & Compliance
Privacy policy: https://pluno.ai/privacy-policy
Pricing
Tiered plans based on usage. All features are included in every plan, so you can pick the tier that matches your ticket volume. Start with a 14-day trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing
FAQs
Why is it better?
It evaluates every support interaction against the exact quality criteria you set, with clear and consistent scoring that turns coaching and improvement into a fast, data-driven process.
How do I know the AI’s evaluations are reliable?
Every evaluation includes a ticket-level breakdown showing how each response met or missed your specific criteria, so you can validate reliability on every single interaction.
Support & Maintenance
Support via website or email
Fast response times
Onboarding & configuration help available
Weekly product improvements
Changelog updates
Installation Instructions
Installation takes less than 10 minutes. Visit our website to do the onboarding.
Screenshots
Category rankings
As of Sep 12, 2026- Reporting and Analytics#25of 259Top 10%
- AI and Bots#31of 385Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
AI Quality Assurance by Pluno ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #1
- Rank #8
Competitors & alternatives
AI Quality Assurance by Pluno doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareFrequently asked questions
What is AI Quality Assurance by Pluno?
AI Quality Assurance by Pluno is an app for Zendesk. It currently holds a 5.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pluno.
Who uses AI Quality Assurance by Pluno?
AI Quality Assurance by Pluno is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does AI Quality Assurance by Pluno rank on Zendesk?
AI Quality Assurance by Pluno currently sits at position #25 in the Reporting and Analytics category on Zendesk. That places it in the top 10% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.