Flow by Knots vs Merge Duplicate Tickets

Knots Flow for Zendesk Knots Flow is a visual AI-orchestration platform designed to help you automate and optimize complex processes in Zendesk, from interpreting data to coordinating multi-step workflows. Why Flow for Zendesk? Zendesk workflows often require multiple triggers, conditions, and apps to achieve even moderately complex automations. Flow simplifies all of this by centralizing your logic into one clean visual automation. With Flow, Zendesk becomes far more powerful: You can preprocess ticket data through AI before it ever reaches an agent. You can extract structured fields from emails, documents, attachments, or other unstructured formats. You can route information into Zendesk or external systems with precision --- without building fragile trigger chains. You can use AI to understand, normalize, categorize, or transform any incoming content. Key Features Visual Workflow Builder Design automations using nodes and edges. From high-level overviews to detailed logic paths, Flow offers a clean and intuitive way to represent even the most complex processes. Conditional Logic Use IF/ELSE conditions or parallel flows to branch your logic, handle multiple outcomes, or update several systems at once --- all without relying on nested Zendesk triggers. Multi-Modal Data Processing Flow can process documents, images, audio, and video, making it easy to extract meaning and structure from any content a ticket may include. Specialized AI Sub-Agents Build targeted "micro-agents" within your workflow specialized for a specific data type or task --- such as: - Document classification - Audio transcription - Image analysis - Content extraction - Domain-specific reasoning These sub-agents can be reused across workflows and combined into larger orchestration patterns. Document & Ticket Structuring Extract fields, detect categories, summarize content, or convert raw unstructured input into clean structured data that Zendesk can use for triggers, macros, or reporting. Connectors & API Calls Connect to any third-party system using HTTP requests or secure reusable connectors. Perfect for updating CRM/ERP systems or enriching Zendesk tickets with external data. Zendesk Start Event Trigger your workflows directly from Zendesk events. Flow automatically creates the webhook and trigger for you, and the payload can be customized easily. Asynchronous Safe Processing Flow handles long-running tasks (OCR, AI, multi-step logic) without causing Zendesk timeouts --- ideal for document extraction, AI enrichment, or batch processing. How It Works Install the app and link your Zendesk account. Create a workflow in Knots Flow. Choose the Zendesk Start Event to activate your automation. Add AI, OCR, sub-agents, conditions, or connectors to other systems. Publish --- your automation is now active in Zendesk with no further configuration. Ideal Zendesk Use Cases Automated ticket enrichment and field extraction Processing emails, PDFs, images, audio, or video attachments Creating specialized AI sub-agents for different content types Updating Zendesk and external tools simultaneously Replacing multiple marketplace apps with one unified visual automation Running complex internal processes without building long trigger chains Contact For more information or any inquiries: Email: [email protected] | Web: knots.io Privacy policy

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!