Deflection AI by Pluno vs Merge Duplicate Tickets

Identifies tickets & chats suitable for self-service, responds instantly using your knowledge base formed of past resolutions, internal & external docs, & the help center. Escalates conversations that truly require an agent with full context. Integrates into Zendesk via a dedicated or shared seat. With customisable auto-assignment triggers, ticket & messaging-channel coverage, resolved-chat syncing, & configurable naming rules, Deflection AI gives your team complete control & your users an exceptional experience. What’s Included AI Workflows Control how Pluno responds to users. They act as configurable automation rules written in natural language, enabling teams to fine-tune both AI behavior & escalation conditions with precision. Customisable Assignment Use Zendesk triggers to auto-assign desired new tickets & chats to Pluno. Context-Preserving Escalation Pluno doesn’t guess & escalates the conversation to your team with the full message history, collected required fields, & a summary, ensuring agents can take over without re-asking anything. Channel Coverage Choose where Pluno engages, including Zendesk ticket & messaging channels. Brand Configuration Supports Zendesk instances that operate across multiple brands, help centers, or product lines, each with its own tone, knowledge base, & customer expectations. It ensures Pluno responds with the correct knowledge & behaviour for each brand. Resolved-Chat Syncing Push conversations resolved by Pluno back into Zendesk as closed tickets to keep reporting clean. Ticket Details Controls Customise how Pluno generates Zendesk ticket subjects & requester names, inferring better labels from the conversation. Insights & Reporting A complete view of how Deflection AI is performing across all channels. Brings together real-time resolution metrics, comparative trends, & escalation insights so support leaders can understand where automation is working, where agents are stepping in, & how ticket volumes evolve. Leading Support Team’s First Choice Security & Compliance Privacy policy: https://pluno.ai/privacy-policy FAQs Is Pluno free? No. See pricing information here: https://pluno.ai/pricing-pluno-zendesk Why is it better? Training is not limited to a static knowledge base. Supports auto-learning from past resolutions. How are hallucination & misinformation prevented? AI only answers when 100% confident; otherwise escalates to the team. Support & Maintenance Support via website or email Fast response times Onboarding & configuration help available Weekly product improvements Changelog updates

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!