Fields Manager
Control and automate your agent ticket forms Define simple rules to manage your agent ticket forms and fields. Reduce confusion and enforce business-specific behaviors in your tickets. Available actions Based on precise conditions, Fields Manager can do the following: Hide ticket fields Disable ticket fields Make ticket fields mandatory Apply macros Set ticket field values Use an external value (e.g. from a custom field in the requester's profile) to fill a ticket field Hide ticket field options Disable ticket field options Each rule is made of conditions and actions. Conditions You can define when the rule should be applied based on many criteria, including: Ticket field values Ticket properties (e.g. form, creation date) Requester field values Requester properties (e.g. role, email or external id) Ticket organization field values and properties Ticket assignee field values and properties Current user field values and properties Current user organization field values and properties Ticket group Ticket brand Many conditions can be defined, including the comparison of two field values. The smart autocompletion of the Fields Manager app enables you to easily create precise conditions for your rules. You can define complex conditions using "AND" and "OR" logical aggregators. Duplicating and moving conditions in AND/OR blocks is made very simple thanks to drag-and-drop. Rule example Let's imagine the following requirement: you only want assignees and admins to be able to edit a ticket status. In this case, create a rule like that: In "When..." block, create a condition like "In the > Current user > The role > Is not equal to > Admin" Add a new AND condition saying "In the > Ticket assignee > The user itself > Is equal to" Click the link icon next to the last select field (that says "Use the value of another field instead"). Then, in the dialog, select "In the > Current User > The user itself", and validate. In "Then..." block, create an action saying "For field... > Status (System) > Set state to > Disabled" Save and enable the rule Now, only admins and agents assigned to the ticket will be able to edit its status. Data Privacy and security Your privacy is very important to us. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties.
Zignatures
Zignatures is a powerful Zendesk Support app that lives in the ticket sidebar—both for new and existing tickets—and automatically injects a custom signature when a ticket is submitted. Overview With Zignatures, Admins can easily create intelligent, branded signatures with a fully customized look and feel. Signatures can be simple text, enhanced with Zendesk-supported HTML, or completely tailored using Zendesk Dynamic Content and Liquid Syntax. This flexibility allows you to insert virtually any HTML code, including advanced IF-ELSE conditions, to adapt signatures dynamically. Zignatures also empowers Zendesk Support Agents by giving them visibility and control over how signatures behave. When enabled, agents can view the app and choose whether to apply or toggle a signature depending on the context of each ticket. Look & Feel Popular use cases include: Dynamic signatures that pull data from tickets or users (e.g., displaying the ticket group name in the signature) Multi-brand support, with different signatures for each brand Conditional exclusions, such as omitting signatures for SMS, internal notes, or other specific channels (e.g., skip signatures in SMS replies) Advanced branding needs, including custom colors, fonts, layouts, and more Your Marketing and Branding teams can get creative, using Zignatures’ customization capabilities to promote products, highlight services, or simply spread positive vibes through every interaction. Privacy & Data Use: Zignatures runs entirely within the Zendesk Application Framework and does not transmit, store, or share any data outside of your Zendesk instance. No customer or ticket data is accessed beyond what is required to generate signatures, and no data is sent to external servers. The app has also passed additional security and privacy verifications for multiple customers.
