AI Translation by Tolto vs Unbabel for Zendesk Support

Tolto’s AI Translation app for Zendesk empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in 120+ languages, your agents can seamlessly communicate with customers in their preferred language—without leaving the Zendesk workspace. For Customer Support Teams: Ensure consistent service quality across languages without hiring additional agents. Every customer receives the same high-quality support—whether they speak English, Spanish, Japanese, or any other language—while keeping operations efficient and scalable. For Sales Teams using Zendesk: Unlock new growth opportunities by engaging prospects in their native language. Improve engagement, shorten sales cycles, and strengthen brand loyalty in international markets. By integrating Tolto’s AI Translation with Zendesk, you can instantly localize tickets, chats, and emails—ensuring every customer interaction is clear, on-brand, and friction-free. Key Features AI-Powered, Human-Like Translation Deliver natural, context-aware translations across Zendesk tickets, live chat, and email. Tolto’s AI is built for customer support, ensuring accuracy and relevance in every interaction. Custom Glossary Control Decide how brand names, product terms, and industry phrases appear in translation—or leave them untouched. Maintain consistency and protect your brand voice across all languages. Preview Translation Agents can preview translations before sending responses to ensure clarity, professionalism, and brand alignment—while safeguarding sensitive customer data (PII). Advanced Reporting Access detailed reports on translation usage and language trends. Identify high-demand languages, track volumes, and optimize support operations. 120+ Languages Supported Serve customers in more than 120 languages—including major and niche markets—without hiring extra multilingual agents. How It Works 1. Automatic Language Detection & Translation (Incoming Messages) Tolto detects the language of incoming customer messages and translates them into the agent’s default/native language. 2. Agent Responds in Their Own Language Agents reply in their native language and either click the Translate button or add an exclamation mark (!) at the start of an internal note—no switching settings or manual translations needed. 💡 Tip: Use the Translate button for one-click translations, or the ! command as a shortcut inside Zendesk. 3. Real-Time Translated Responses Tolto instantly translates the reply into the customer’s language, ensuring smooth, accurate, and natural communication. This workflow keeps agents productive while ensuring customers feel supported. Privacy & Data Security Powered by OpenAI Tolto uses OpenAI’s latest models via secure API. OpenAI does not use API data to train models. Limited Data Exposure We only store basic agent details for access control. Ticket content and translations are processed in real time and never stored—minimizing data risk. Enterprise-Grade Security Built on enterprise infrastructure with end-to-end safeguards, ensuring secure interactions. Global Compliance Tolto is ISO 27001 certified, GDPR compliant, and aligned with HIPAA standards, ensuring communications remain private and secure. Tolto enables organizations across industries to provide multilingual support at scale—without compromising privacy, security, or compliance. Pricing USD 10 / agent / month — All Features Included No hidden fees. One plan gives full access to AI-powered translation, glossary control, reporting, and 120+ languages. Free 14-Day Trial Get started at no cost. Try all features for 14 days and deliver seamless multilingual support inside Zendesk from day one. 👉 Start your free trial

Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. We help you serve customers in any language, with fast, native-quality translations of your customer support tickets in Zendesk. Check out our click-through demo to see Unbabel for Zendesk Support in action. Key Benefits - Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines. Boost your CSAT scores by helping your global customers in their own language. Major global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards. Scale your multilingual support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you're based or which agents are on shift. Build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages. Key Features Unbabel just goes with your Zendesk workflow, allowing you to provide comprehensive multilingual coverage without changing your current support processes. Our domain localization and glossary features ensure that you sound like yourself — and like a native — in every language. Unbabel is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers' privacy. Data Disclosure For information on how we handle customer data and privacy practices, please review our privacy policy.