Side-by-side comparison · 24 data points
Quickly merge tickets of a user without navigating away from the ticket
| Ticket History | Quick Merge | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Ticket History | Quick Merge |
|---|---|---|
| Rating | 4.0 ★ | 4.0 ★ |
| Total reviews | ★ 523 | 23 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free | $1.95 per agent, per month |
Ticket History and Quick Merge are evenly matched on rating (4.0★ vs 4.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Ticket History offers a free tier (Free) while Quick Merge starts at $1.95 per agent, per month. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Ticket History has the larger user base (523 reviews vs 23), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Quick Merge's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ticket History audit • Quick Merge audit
Ticket History is the cheaper option — it offers a free plan (Free). Quick Merge starts at $1.95 per agent, per month. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
Ticket History (4.0★, 523 reviews) and Quick Merge (4.0★, 23 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.0★. Ticket History does carry the larger published review base (523 vs 23). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Ticket History has the deeper published review base (523 vs 23), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Ticket History typically suits early-stage and growth-mode teams based on its published review base (523 reviews). Quick Merge typically suits early-stage and growth-mode teams based on its published review base (23 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ticket History and Quick Merge both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Quick Merge" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
