JIRA vs IT Asset Management by Oomnitza

With Zendesk Support for JIRA, your support and engineering teams will always be on the same page whenever a development issue arises. Easily escalate and link Zendesk Support tickets to a JIRA issue so critical info is shared and collaboration is effortless. Ensure no bugs are left behind Support teams can easily escalate and link Zendesk Support tickets to JIRA issues. Notify engineering of bugs that are impeding your customers’ experience and get updates on the issue’s resolution -— all from within your Zendesk Support account. A holistic view from support to engineering In JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues -— without having to leave JIRA. Complete control of data sharing Customize the Zendesk Support for JIRA to fit your teams’ workflows. You can choose the JIRA info you want to show in your Zendesk Support account and you can share tags from Zendesk Support to JIRA too. By enabling this app, You agree to the Built by Zendesk Terms of Use.

When a ticket lands in Zendesk, your agents need to know what device the employee is using, who owns it, where it lives, what software is on it, and whether it's compliant before they can resolve the issue. Most teams pull that context from four or five different systems. Oomnitza gives Zendesk agents a single, trusted view of every asset across hardware, installed software, and SaaS, directly inside the ticket. Your team gets the asset truth it needs to resolve faster, route smarter, and prove compliance when it matters, without tab-switching, stale CMDB lookups, or manual reconciliation. Built for enterprise teams that run on Zendesk For IT agents and the service desk: Device, owner, location, software, and compliance status in the ticket sidebar Trigger onboarding, offboarding, refresh, and reclamation workflows from ticket events For IT operations and ITAM teams: Live connections to HR, IAM, MDM, and procurement keep asset records current automatically Route tickets by asset attributes, not just user identity For finance, compliance, and security stakeholders: Audit-ready reporting with full ticket and lifecycle history for every asset Revoke access automatically when HR events trigger role changes or departures Oomnitza + Zendesk integration The integration brings live Oomnitza asset records into the Zendesk ticket sidebar, including device details, ownership, software entitlements, lifecycle stage, and compliance status. Agents update Zendesk, and Oomnitza syncs the change back. Ticket history surfaces on the corresponding asset record in Oomnitza, so the next agent or auditor has the full context of what happened. Trigger Oomnitza workflows directly from Zendesk ticket events like onboarding, offboarding, software access requests, hardware refresh, and asset reclamation, without writing custom code or maintaining brittle middleware. Built for the modern enterprise Oomnitza scales with your environment and adapts to how your teams already work in Zendesk. Streamlined workflow automation for onboarding, offboarding, and compliance API-based actions across 200+ systems 1500+ turnkey connectors with bidirectional sync across ITSM, MDM, HRIS, IAM, ERP, procurement, SaaS, and cloud platforms Precision reporting and audit readiness Advanced dashboards and analytics for IT, security, finance, procurement, compliance, and HR Custom object support and full ITAM coverage across hardware, software, SaaS, data center, and cloud Universal connector for any system with a REST API Why Oomnitza? The only ITAM platform that keeps asset data current without reconciliation work. Live, event-driven connections to HR, IAM, MDM, and procurement keep asset records current, without discovery scans, spreadsheets, or PS-built sync jobs. Built for the full lifecycle, not just inventory. Onboarding, offboarding, refresh, compliance, and reclamation workflows trigger automatically from the same asset record your agents see in Zendesk. One source of truth across every asset class. Hardware, installed software, and SaaS in a single view, so every ticket, audit, and decision works from the same record. Governance built into the workflow, not bolted on. Policy enforcement, audit evidence, and compliance reporting live inside the same lifecycle workflows your service desk runs on. Requirements Requires a paid subscription to Oomnitza Enterprise. Data & Privacy The Oomnitza app for Zendesk accesses the requester's email address and ticket details solely to retrieve and display relevant IT asset information within the ticket sidebar. This data is used only to power the in-ticket asset view and is never stored, sold, or shared with any third parties. All data stays exclusively within your Zendesk and Oomnitza environments. Transform your Zendesk employee service experience with trusted asset intelligence. For full details, please review the Oomnitza Privacy Policy. Videos