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1. Listing metadata
Field-level data| AI Copilot by Pluno | KMS AI | |
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| AI Copilot by Pluno | KMS AI | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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Suggested answers based on past tickets & knowledge base - with reasoning
| Metric | AI Copilot by Pluno | KMS AI |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 17 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, AI Copilot by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs KMS AI's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: AI Copilot by Pluno at Free to install, KMS AI at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to AI Copilot by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — KMS AI's 0-review base may include the workflow context that matches your specific use case better than AI Copilot by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AI Copilot by Pluno audit • KMS AI audit
No tracked changes.
Both AI Copilot by Pluno and KMS AI offer paid plans only. AI Copilot by Pluno starts at Free to install; KMS AI starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. AI Copilot by Pluno does carry the larger published review base (17 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. AI Copilot by Pluno has the deeper published review base (17 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
AI Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). KMS AI typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. AI Copilot by Pluno and KMS AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from KMS AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.