Gitlab By IntegrateCloud
IntegrateCloud is a leading provider of SaaS-based productivity and collaboration tools, helping businesses streamline workflows and enhance team efficiency through secure and reliable integrations. The Zendesk – GitLab Integration by IntegrateCloud enables support and development teams to work seamlessly together. With this integration, agents can: - Create new GitLab issues directly from Zendesk tickets. - Link and track existing GitLab issues inside Zendesk. - Keep support and engineering aligned with automatic status updates from GitLab to Zendesk. - Reduce manual effort and eliminate context switching by syncing ticket details, comments, and attachments. Data Disclosure: We are committed to protecting customer data and ensuring compliance with Zendesk Developer Terms. This integration accesses and processes the following data: - Ticket Information: Subject, description, comments, and attachments needed to create or update GitLab issues. - User Information: Name and email address of the Zendesk agent creating or linking an issue. - Metadata: Ticket IDs, status, and timestamps for synchronization purposes. Data Usage and Storage: - Customer data is used solely for the purpose of creating, updating, and synchronizing GitLab issues with Zendesk tickets. - No customer data is sold, shared, or used for marketing purposes. - Data is transmitted securely using industry-standard encryption (HTTPS/TLS). - Temporary processing may occur during API calls, but no persistent storage of ticket or user data occurs on IntegrateCloud servers unless required for troubleshooting or logging (which is retained only for a limited duration). Data Security: - Strict access controls are in place to ensure only authorized personnel can access logs or troubleshooting data. - All data is encrypted in transit and, if temporarily stored, encrypted at rest. - Regular security reviews and monitoring are conducted to prevent misuse or unauthorized access. By using this integration, you can be confident that your customer data is handled responsibly, securely, and in compliance with Zendesk’s policies.
GitHub by TissueApp
TissueApp for GitHub Seamless Zendesk – GitHub Integration TissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned. Key Benefits Two-Way Sync: Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub. Full Privacy: We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way. Streamlined Collaboration: Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses. Faster Escalations: Tired of juggling multiple systems or copy-pasting issue updates? TissueApp's escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes. Unlimited Repositories & Advanced Settings: Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team's existing processes—ideal for both small businesses and enterprise-level DevOps teams. How It Works Install & Configure: Add TissueApp to your Zendesk account and link your GitHub organization or repository. Map Fields: Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments. Collaborate Seamlessly: Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date. Why TissueApp? Centralized Visibility: Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context. Save Time & Resources: Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes. Reliable & Secure: We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go. Plans for Every Team Starter ($30/mo): Two-way sync, unlimited repositories, advanced settings, priority support. Business ($25/mo billed annually): Everything in Starter plus custom integrations. Enterprise (Custom): Tailored for large SaaS or DevOps teams needing specialized features. Join over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience. for more information, please visit our website at https://www.tissueapp.com/GitHub
