HelloSend vs Aircall for Support

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing/ SMS, WhatsApp & Calling – Seamlessly Inside Zendesk HelloSend is a unified customer communication platform built for modern teams. We help businesses streamline conversations across SMS, WhatsApp, and voice — all from one place. Trusted by growing teams worldwide, HelloSend simplifies messaging with powerful automation and deep CRM integrations. With the HelloSend app for Zendesk, your support, sales, and service teams can manage real-time conversations directly from tickets — without switching tools. Send & receive SMS and WhatsApp messages from Zendesk tickets Supports both Meta WhatsApp Business and Mobile WhatsApp (QR-based) Make and receive voice calls with automatic ticket logging and call recording Unified Shared Inbox for real-time collaboration across your team Role-Based Access Control (RBAC) to manage access by user role View complete conversation history for better ticket context Easy setup with Twilio or RingCentral — no developer required ISO 27001 & SOC 2 certified for enterprise-grade security and compliance We make it easy to centralize all customer conversations inside Zendesk, automate follow-ups, and give every team member the full context they need — across SMS, WhatsApp, and voice. Start your free trial and bring SMS, WhatsApp, and calling into Zendesk — the smart way to connect with your customers. Data Disclosure HelloSend only processes customer data necessary to provide messaging and communication services inside Zendesk. All message content, call records, and metadata are securely transmitted and stored using enterprise-grade encryption. Data is never shared with unauthorized third parties and is handled in compliance with ISO 27001 and SOC 2 standards to ensure it is not misused or exposed to unauthorized access.

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!