Side-by-side comparison · 24 data points
Free Copilot for Escalations to Jira and Slack - Syncing Support, Dev, and Customer
| Escalation Copilot by Pluno | Shortcut | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Escalation Copilot by Pluno | Shortcut |
|---|---|---|
| Rating | ★ 5.0 ★ | 3.0 ★ |
| Total reviews | ★ 17 | 8 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, Escalation Copilot by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Shortcut's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Escalation Copilot by Pluno at Free, Shortcut at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Escalation Copilot by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — Shortcut's 8-review base may include the workflow context that matches your specific use case better than Escalation Copilot by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Escalation Copilot by Pluno audit • Shortcut audit
No tracked changes.
Both Escalation Copilot by Pluno and Shortcut offer paid plans only. Escalation Copilot by Pluno starts at Free; Shortcut starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Escalation Copilot by Pluno has the higher average rating (5.0★ from 17 reviews) compared to Shortcut (3.0★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Escalation Copilot by Pluno holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Escalation Copilot by Pluno has the deeper published review base (17 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Escalation Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Shortcut typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Escalation Copilot by Pluno and Shortcut both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Shortcut" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
