AI Translation by Tolto vs Escalation Copilot by Pluno

Overview Pluno manages escalations for you; one click escalates tickets from Zendesk to Jira or Slack with all context to jump in and resolve the issue. Get a smart summary auto-generated from a customizable template with context intact, enabling immediate action by the receiving team. Auto-update customers, without manually tracking Jira or Slack, boosting efficiency, reducing missed updates, and improving response times and satisfaction. Why Support Teams and Customers Love It? Manual escalations now happen instantly, full context upfront, feedback flows back into Zendesk, and customers stay in the loop with periodic progress updates. What's Included 1-Click Escalation to Jira or Slack Send tickets directly from Zendesk to Slack or Jira with all necessary context filled in, no manual effort required. Automated Ticket Summaries Based On Custom Escalation Templates Pluno gathers key details, prior troubleshooting steps, and relevant information into a clean, consistent format tailored to your workflows. Bi-directional Communication Sync Whenever there's a relevant update on Jira/Slack, Pluno adds an internal comment on Zendesk and generates a suggested message for updating the customer. Likewise, any new replies from the customer are synced back to the escalated issue, keeping the escalation team in the loop. AI Workflows for Escalation Rules Define rules in plain language. For example, auto-nudge the escalation team if no update within a set time, or block updates like timelines from ever reaching customers. Success Stories Explore more success stories. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? For now, Pluno is free with all features included. Is there a limit to how many tickets I can escalate and manage with Pluno? Pluno supports unlimited ticket escalations and management simultaneously. Which support channels does Pluno work with? Supports escalations from email and web widget conversations. Do I need technical skills to set up or use Pluno? Setup takes under 10 minutes, and everything is customizable in plain text with no coding required. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Tolto’s AI Translation app for Zendesk empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in 120+ languages, your agents can seamlessly communicate with customers in their preferred language—without leaving the Zendesk workspace. For Customer Support Teams: Ensure consistent service quality across languages without hiring additional agents. Every customer receives the same high-quality support—whether they speak English, Spanish, Japanese, or any other language—while keeping operations efficient and scalable. For Sales Teams using Zendesk: Unlock new growth opportunities by engaging prospects in their native language. Improve engagement, shorten sales cycles, and strengthen brand loyalty in international markets. By integrating Tolto’s AI Translation with Zendesk, you can instantly localize tickets, chats, and emails—ensuring every customer interaction is clear, on-brand, and friction-free. Key Features AI-Powered, Human-Like Translation Deliver natural, context-aware translations across Zendesk tickets, live chat, and email. Tolto’s AI is built for customer support, ensuring accuracy and relevance in every interaction. Custom Glossary Control Decide how brand names, product terms, and industry phrases appear in translation—or leave them untouched. Maintain consistency and protect your brand voice across all languages. Preview Translation Agents can preview translations before sending responses to ensure clarity, professionalism, and brand alignment—while safeguarding sensitive customer data (PII). Advanced Reporting Access detailed reports on translation usage and language trends. Identify high-demand languages, track volumes, and optimize support operations. 120+ Languages Supported Serve customers in more than 120 languages—including major and niche markets—without hiring extra multilingual agents. How It Works 1. Automatic Language Detection & Translation (Incoming Messages) Tolto detects the language of incoming customer messages and translates them into the agent’s default/native language. 2. Agent Responds in Their Own Language Agents reply in their native language and either click the Translate button or add an exclamation mark (!) at the start of an internal note—no switching settings or manual translations needed. 💡 Tip: Use the Translate button for one-click translations, or the ! command as a shortcut inside Zendesk. 3. Real-Time Translated Responses Tolto instantly translates the reply into the customer’s language, ensuring smooth, accurate, and natural communication. This workflow keeps agents productive while ensuring customers feel supported. Privacy & Data Security Powered by OpenAI Tolto uses OpenAI’s latest models via secure API. OpenAI does not use API data to train models. Limited Data Exposure We only store basic agent details for access control. Ticket content and translations are processed in real time and never stored—minimizing data risk. Enterprise-Grade Security Built on enterprise infrastructure with end-to-end safeguards, ensuring secure interactions. Global Compliance Tolto is ISO 27001 certified, GDPR compliant, and aligned with HIPAA standards, ensuring communications remain private and secure. Tolto enables organizations across industries to provide multilingual support at scale—without compromising privacy, security, or compliance. Pricing USD 10 / agent / month — All Features Included No hidden fees. One plan gives full access to AI-powered translation, glossary control, reporting, and 120+ languages. Free 14-Day Trial Get started at no cost. Try all features for 14 days and deliver seamless multilingual support inside Zendesk from day one. 👉 Start your free trial