ConnectWise By IntegrateCloud
ConnectWise integration app by IntegrateCloud is seamless integration between Zendesk and ConnectWise.Connect Zendesk support and ConnectWise development teams using IntegrateCloud. ConnectWise integration app allows the agents to create ConnectWise tickets from Zendesk ticket easily. They can use this app search and link existing tickets and notify ConnectWise tickets. Using this app, you can collaborate with your support Zedesk Agents can search and link existing workitems from ConnectWise in the IntegrateCloud app itself. Zendesk - ConnectWise app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to ConnectWise and from ConnectWise to Zendesk . The app integration syncing of comments from Zendesk to ConnectWise and ConnectWise to Zendesk will help you alot in increasing the productivity of your team. - The Zendesk ConnectWise app by IntegrateCloud is easy to setup and use.The Zendesk - ConnectWise app provides huge number of features in the app like Create New ticket, Link Existing ticket, Notify linked tickets, View History of ticket, Search and link ticket. ** Create New ticket ** The Create ticket: lets the Zendesk user create a new ticket # in ConnectWise platform. The Support agent can select different fields like company, site , board, Contact, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new ticket form, the ticket will be created instantly in the ConnectWise and then display the corresponding information details will be displayed in the ConnectWise integration app. Link Existing ticket: The Link button in the Zendesk-ConnectWise app allows the support agent to link an existing ConnectWise Workitem # to the current Zendesk ticket. Zendesk - ConnectWise app allows the user to create or link multiple tickets to one Zendesk ticket. Notify linked tickets Notify button in Zendesk - ConnectWise app allows the support agent to notify all or particular ConnectWise tickets. The linked ticket information will be displayed in the comment in the ConnectWise ticket. The support agent can also send the files from Zendesk to ConnectWise while notifying. ticket History In the Zendesk - ConnectWise app ticket history modal shows the details of ticket history including the comments and few other details history of the linked ticket.Users can link existing tickets to any Zendesk tickets. Users can also send the notifications to tickets. Syncing of Comments and Status In the Zendesk-ConnectWise Integration app Syncing lets you enable the syncing of comments,status,attachments from ConnectWise to Zendesk and syncing of comments from Zendesk to ConnectWise instantly. The Zendesk - ConnectWise integration app is available with all ConnectWise companies For more information, please visit our website at https://integratecloud.com
GitHub by Git-Zen
GitHub by Git-Zen When a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread. Git-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in. How It Works From a Zendesk ticket, agents can: * Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates * Link an existing GitHub issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitHub, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitHub account needed for support agents. No Zendesk access needed for developers. Key Features Create GitHub issues from Zendesk: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time Commit tracking: Every commit that references a ticket number appears inside Zendesk, with the files it touched Two-way comment sync: GitHub comments appear in Zendesk; ticket comments post to GitHub Custom issue templates: Use your existing GitHub issue templates when creating from Zendesk Multiple issues per ticket: Link as many GitHub issues as needed to one ticket, and vice versa Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitHub issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitHub.com. Security & Data Disclosure Git-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub. For more information, visit https://www.git-zen.com
