Side-by-side comparison · 24 data points
| Ticket Times | Ticket History | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Ticket Times | Ticket History |
|---|---|---|
| Rating | 4.0 ★ | 4.0 ★ |
| Total reviews | 2 | ★ 523 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
Ticket Times and Ticket History are evenly matched on rating (4.0★ vs 4.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Ticket Times at Free, Ticket History at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Ticket History has the larger user base (523 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ticket Times's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ticket Times audit • Ticket History audit
No tracked changes.
Both Ticket Times and Ticket History offer paid plans only. Ticket Times starts at Free; Ticket History starts at Free. Compare the per-tier features in the Pricing section above before committing.
Ticket Times (4.0★, 2 reviews) and Ticket History (4.0★, 523 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.0★. Ticket History does carry the larger published review base (523 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Ticket History has the deeper published review base (523 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Ticket Times typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Ticket History typically suits early-stage and growth-mode teams based on its published review base (523 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ticket Times and Ticket History both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ticket Times" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
